How Policy Makers Can Smooth The Way For Communication-And- Resolution Programs

Sage, William M.; Gallagher, Thomas H.; Armstrong, Sarah; Cohn, Janet S.; McDonald, Timothy; Gale, Jane; Woodward, Alan C.; Mello, Michelle M.

doi:10.1377/hlthaff.2013.0930

Cited by 35 publications

(28 citation statements)

References 13 publications

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“…; Sage et al. ). Risk and claims managers or defense attorneys may care about the affected patient and family, but their ultimate goal is protecting the institution or providers.…”

Section: Discussionmentioning

confidence: 98%

Improving Communication and Resolution Following Adverse Events Using a Patient‐Created Simulation Exercise

Gallagher

Etchegaray

Bergstedt

et al. 2016

Health Services Research

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Objective The response to adverse events can lack patient‐centeredness, perhaps because the involved institutions and other stakeholders misunderstand what patients and families go through after care breakdowns. Study Setting Washington and Texas. Study Design The HealthPact Patient and Family Advisory Council (PFAC) created and led a five‐stage simulation exercise to help stakeholders understand what patients experience following an adverse event. The half‐day exercise was presented twice. Data Collection and Analysis Lessons learned related to the development and conduct of the exercise were synthesized from planning notes, attendee evaluations, and exercise discussion notes. Principal Findings One hundred ninety‐four individuals attended (86 Washington and 108 Texas). Take‐homes from these exercises included the fact that the response to adverse events can be complex, siloed, and uncoordinated. Participating in this simulation exercise led stakeholders and patient advocates to express interest in continued collaboration. Conclusions A PFAC‐designed simulation can help stakeholders understand patient and family experiences following adverse events and potentially improve their response to these events.

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“…; Sage et al. ). Risk and claims managers or defense attorneys may care about the affected patient and family, but their ultimate goal is protecting the institution or providers.…”

Section: Discussionmentioning

confidence: 98%

Improving Communication and Resolution Following Adverse Events Using a Patient‐Created Simulation Exercise

Gallagher

Etchegaray

Bergstedt

et al. 2016

Health Services Research

Self Cite

View full text Add to dashboard Cite

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“…This would involve instituting a patient safety (monitoring) committee in the hospital and developing clear patient safety guidance documents (bundles, standards, protocols, and guidelines for clinical practices and procedures). The essential functions that patient safety committees can serve include overseeing patient safety programs, developing expertise, and managing resources . Development of clear patient safety guidance documents, in turn, would establish minimum levels of performance, maintain consistency or uniformity across multiple individuals and organizations, and set expectations about what is to be …”

Section: Part Two—priority Strategies For Accelerating Progressmentioning

confidence: 99%

“…The essential functions that patient safety committees can serve include overseeing patient safety programs, developing expertise, and managing resources. [18][19][20] Development of clear patient safety guidance documents, in turn, would establish minimum levels of performance, maintain consistency or uniformity across multiple individuals and organizations, and set expectations about what is to be. [21][22][23][24][25]…”

Section: Institute Patient Safety Governancementioning

confidence: 99%

Promoting patient safety in Bhutan: Challenges and priority strategies for accelerating progress

Pelzang

2019

Health Planning & Management

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Summary Patient safety is a fundamental principle of quality health care. In Bhutan, which is a resource poor nation, improving patient safety in the health care context is a challenge. Bhutan requires sound patient safety policies and strategies to mitigate safety issues in the health care system. Drawing upon the available literature on patient safety in Bhutan and the author's own experience, this paper attempts to explore the challenges that the Bhutanese health care system is facing in terms of promoting patient safety. Based upon the challenges identified, this paper offers a roadmap to move forward—ie, suggestions on how Bhutan could promote patient safety.

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“…114 A great deal of attention has focused on the potential for CRPs and the policy strategies that lawmakers could pursue to encourage their growth. 115 Those strategies include passage of apology laws that protect expressions of empathy or admissions of fault from being introduced into evidence at trial. Such protections may encourage greater provider dialog with patients right after an adverse event occurs.…”

Section: Tort Reformmentioning

confidence: 99%