“…SDMs significantly inform and shape the cognitions and actions of organisational members engaged in ISD (Hirschheim & Klein, 1989), and technical artefacts such as an SDM can act as a carrier and an important institutional embodiment serving to preserve rules by constraining the actions of human actors (Gosain, 2004). SDMs are often not used in the manner intended by method developers; in practice, SDMs are often adapted and modified to meet organisational and project exigencies (Päivärinta, Sein, & Peltola, 2010); but Thummadi and Lyytinen (2020) reinforce that research on SDMs remains current. Despite general agreement concerning the importance of understanding the systems developer‐client relationship (Majchrzak, Beath, Lim, & Chin, 2005; Markus & Bjørn‐Andersen, 1987; Milne & Maiden, 2012; Siadati et al, 2019), there has only been limited research exploring the role that SDMs can play in influencing this relationship.…”