'How may I help you'-spoken queries for technical assistance

Abstract

Spoken dialog systems, including interactive assistants, have emerged as a viable option for presenting technical communication. Thus has contributed to interests in improving the effectiveness and design of such systems through natural language. Traditional methods of natural language processing include parts-of-speech tagging, syntactic parsing, and statistical models. This paper introduces a new conversational question answering methodology, Answer First (A1) that bypasses traditional methods and removes the need for preprocessing of queries. General TermsDocumentation, Human Factors, Theory.

iTech: An Interactive Virtual Assistant for Technical Communication

“…iTech utilizes the Answers First (A1) approach for conversational question answering (Wilson et al, 2010). In A1, unlike many other information retrieval or natural language processing techniques, requires no language processing before the query is executed.…”

“…The resulting text of the recognized speech is then sent as a request to the server. The server side consists of the Knowledge Repository (KR) that is populated with questionanswer pairs generated from the chosen manual (Wilson et al, 2010 …”

“…Answer retrieves the relevant answer (Wilson et al, 2010). The retrieved answer is then displayed to the user.…”

“…The browser interacts with the user and identifies the exact content of the question. The question is converted into text and sent to the QRA module (Wilson et al, 2010). The QRA module performs three tasks.…”

Voice interfaced vehicle user help

“…Answer's First (A1) is a conversational question answering methodology that removes the need for language preprocessing [40]. A1, unlike other methodologies, allows users to speak questions naturally without the need to translate or modify questions before query execution.…”