2019
DOI: 10.1109/access.2019.2910589
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How Learner Support Services Affect Student Engagement in Online Learning Environments

Abstract: Learning is challenging, especially in the self-paced online learning environment. Not all the students start online learning with the skills to manage their learning plans, balance work-study, and find learning resources. Therefore, as an online educational institution, providing learner support services are essential to improving learning outcomes and student satisfaction. The existing studies have analyzed the impact of learner support services on student satisfaction, learning outcomes, and course retentio… Show more

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Cited by 21 publications
(12 citation statements)
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“…It also influenced student engagement in online learning. These findings partially support previous studies such as He et al ( 2019 ) and Martin et al ( 2018 ). Infrastructure factors, which always is, no matter pandemic, lockdown or any other situation of stress.…”
Section: Discussionsupporting
confidence: 92%
See 1 more Smart Citation
“…It also influenced student engagement in online learning. These findings partially support previous studies such as He et al ( 2019 ) and Martin et al ( 2018 ). Infrastructure factors, which always is, no matter pandemic, lockdown or any other situation of stress.…”
Section: Discussionsupporting
confidence: 92%
“…Moreover, the findings confirm that the quality of the digital content was important for student engagement as reported by the participants. They support the findings of Dwivedi et al ( 2019 ) and He et al ( 2019 ), and Arghode et al ( 2018 ). Due to the lack of time and unplanned transformation to ERL, the quality of the courses was low, which increase the gap between the ERL courses compared with the normal online courses Affouneh et al ( 2020 ).…”
Section: Discussionsupporting
confidence: 90%
“…Not all students face this online learning with the skills to manage study time, balance learning with other activities, and use various online learning resources. Some students are not accustomed to using smartphones as learning media [36]. Moreover, student engagement in this online learning is determined by interactions between students [37] and students and teachers [38].…”
Section: Resultsmentioning
confidence: 99%
“…MOOCs are a typical online learning situation that relies heavily on learners' autonomy (Bozkurt et al, 2020;Broadbent & Poon, 2015) and have attracted a great deal of attention in the past decade. However, due to their high dropout rate, optimizing the design and service of MOOCs to meet diversified learning needs has become the focus of attention in recent years (Baker et al, 2019;He et al, 2019). Considerations of diversified time investment and the temporal characteristics of learning will provide enlightenment for the improvement of MOOC design and teaching.…”
Section: Introductionmentioning
confidence: 99%