How interpersonal ties affect interorganizational trust in construction projects: role differences and cross-level effects

Guo, Wenqian; Lu, Wenxue; Gao, Xinran; Cai, Fei-Fei

doi:10.1080/01446193.2021.1994148

Cited by 11 publications

(10 citation statements)

References 133 publications

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“…Other researchers focus attention on the partial factors of social capital in their relationship with the competitive positions of enterprises. For example, the trust and quality of relationships with customers attract a lot of attention from scientists, as a result of which the possibilities of the best satisfaction of customer needs are investigated [30][31][32][33], the development of the employer's brand [34][35][36], and its partial components, such as supporting employee initiatives for learning and professional growth [37][38][39], creating favorable working conditions [40][41][42], comfortable working relationships and work-life balance support [43,44] and interpersonal and interorganizational trust [45,46].…”

Section: Literature Reviewmentioning

confidence: 99%

Social Capital Factors Fostering the Sustainable Competitiveness of Enterprises

et al. 2022

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The study aimed to determine the factors of social capital (SC) of enterprises that can have a significant impact on achieving sustainable competitiveness. In this regard, the study tested the SEM-analysis method for evaluating hypotheses regarding the influence of factors of relational, cognitive and structural social capital of enterprises on financial and non-financial indicators of competitiveness. Empirical data for the study were obtained on the basis of a sociological survey conducted by the authors of managers and owners of enterprises in Ukraine from December 2020 to March 2021. The obtained results and modelled relationships of factors confirmed the significant influence of factors of social capital of enterprises on competitiveness. At the same time, the results revealed the most essential influence of efforts to develop strategic partnerships with suppliers (as part of structural SC), efforts to form a positive image of the enterprise and satisfaction with horizontal relationships (as part of relational SC), general satisfaction with the psychological climate in the team, the establishment of corporate culture as well as own efforts to support and develop corporate culture (among the factors of cognitive SC).

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Section: Literature Reviewmentioning

confidence: 99%

Social Capital Factors Fostering the Sustainable Competitiveness of Enterprises

et al. 2022

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“…In this context, the trust issues that are mainly concerned with philosophy, ethics, sociology, and social psychology have returned to the theoretical vision of economics and management (Strub & Priest, 1976). Trust can go beyond the constraints of laws or contracts, reduce customer-perceived risks more effectively than any regulations, and help customers improve their emotions (Guo et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

Investigating Customer Trust and Positivity of Perceived Customer Service Skill on the Confidence of Online Shopping

Zia

Deng-feng

Vongvanij

et al. 2022

JMS

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With the economy's continuous development, consumers become more mature and rational, so many keen enterprises gradually shifted their focus from the initial product development to "customer service skill" and thus obtained a good market return. Especially for the online shopping activities carried out in the virtual (digital) way, due to the particularity of its channel, it is more important to study the experience of its customers in online consumption. In addition, shopping websites and businesses selling goods through the internet should try their best to use words, pictures, video, and other media, as well as setting up more friendly interfaces. This paper takes the telepresence, pleasure, social presence, and trust in the process of online shopping as the research variables. Through the stepwise regression analysis method, it is found that telepresence can well predict the pleasure of customers in the process of online shopping. However, as the research on customer trust and positivity of perceived customer service skills is scarce, this paper can help to understand the impact of customer satisfaction on services' behavior intention, such as trying to increase the opportunities for communication with consumers and help them during the shopping process, so as to effectively increase consumers' trust in websites and businesses.

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“…Whereas the issues that Manu et al (2015) investigated are not those that arise at the procurement stage, the effects of the procurement route can give rise to the issues found, such as contract documents. Guo et al (2021) suggested that construction organisational, interpersonal relationship ties, especially the cognitive trust emanating from project leaders, have a major mediating effect. Guo et al (2021) exposed the intrinsic nature of organisational culture on construction stakeholders, especially the subcontractor.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Recent studies around trust between subcontractors and construction considered strains emanating from the relationships on risk, health and safety, financial rules governing payment, partnership, procurement practices and construction project delivery (Capen et al , 1971; McArdle and Gunning, 2018; Oswald et al , 2020; Guo et al , 2021; Koolwijk et al , 2021; Martin and Benson, 2021; Shu et al , 2021; Ma et al , 2022). This investigation delved deeper into the construction organisational culture of trust and its influence on trust.…”

Section: Implications Of Findings On Subcontractor and Main Contracto...mentioning

confidence: 99%

“…Guo et al (2021) suggested that construction organisational, interpersonal relationship ties, especially the cognitive trust emanating from project leaders, have a major mediating effect. Guo et al (2021) exposed the intrinsic nature of organisational culture on construction stakeholders, especially the subcontractor. In more complex projects, subcontractors play a significant role in delivering several elements of such construction projects.…”

Section: Aim Of the Studymentioning

confidence: 99%

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Subcontractor trust issues on payment and valuation practices in UK private projects

Omotayo

Danvers-Watson²,

Oyegoke

2022

JFMPC

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Purpose Construction project delivery is hinged on the performance of the contractor and subcontractors. In many private construction projects in the UK, there are trust issues between the subcontractor and contractor, especially when there are no collateral warranties to protect the rights of the subcontractors. The purpose of this study is to investigate and identify the causations of distrust between subcontractors and contractors and proffered panaceas. Design/methodology/approach Qualitative open-ended questions were used. Twenty respondents, mainly supervisors, tradesmen, subcontractors and main contractors in the UK, were interviewed. The thematic analysis approach was used to identify the dominant themes. Findings The interview findings were presented descriptively, and the frequency approach identified more occurring themes from the interviewees’ responses. The six themes contributing to distrust between subcontractor and contractor are financial pressures, partnering approach, payment and trust, nature of trust, internal influence and unfair payment. Practical implications The findings of this study revealed that many subcontractors have limited knowledge of the clauses in contracts they are entering into. Thus, in addition to obtaining collateral warranties, subcontractors must carefully understand their contractual obligations and payment arrangements before agreeing to be part of a construction project. Originality/value Although this study aimed to shed light on the distrust between subcontractors and contractors in private UK construction projects, improvements in contract administration, subcontractors continued professional development and improved valuation processes can reduce distrust between subcontractors and contractors.

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How interpersonal ties affect interorganizational trust in construction projects: role differences and cross-level effects

Cited by 11 publications

References 133 publications

Social Capital Factors Fostering the Sustainable Competitiveness of Enterprises

Social Capital Factors Fostering the Sustainable Competitiveness of Enterprises

Investigating Customer Trust and Positivity of Perceived Customer Service Skill on the Confidence of Online Shopping

Subcontractor trust issues on payment and valuation practices in UK private projects

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