“…That widening stream of research surfaces in recent studies looking at specific variables that may affect employee engagement, such as internal communications (Mishra, Boynton, & Mishra, 2014), listening climate (Reed, Goolsby, & Johnston, 2014), flexible work arrangements (Timms et al, 2015), and leadership styles (Hansen, Byrne, & Kiersch, 2014). Oswick (2015) described employee engagement as an "illusive, slippery, and poorly defined concept" (p. 9), which results in a futile effort to operationalize and manage engagement strategies.…”