How institutional pressures and systems characteristics shape customer acceptance of smart product-service systems

Innovating Smart Product-Service Systems in Manufacturing SMEs: Current Practices, Affordances, and Constraints

“…These increase intelligence by combining monitoring, control, and optimization capabilities to increase autonomy [22]. Further expressions of smartness are self-organization, context awareness and the proactivity of the system [23]. To highlight the increasing importance of value-adding service offerings, so-called 'smart product-service systems' (sPSS) recently gained popularity among scholars in various disciplines (e.g., technology & innovation management, production, or information systems) [2].…”

Smart product service system hierarchical model in banking industry under uncertainties

“…Institutional compression (A1) shapes the SPSSs adoption as replicating standard behavior for firms to response to uncertainty under the legitimacy maintain (Kropp & Totzek, 2020). The aspect highlights the position of external environmental influences and suggests that firm acceptance decisions are not fully internal coherent but also formed by socio-cultural factors and the organizational legality requirement.…”

“…In addition, Kropp and Totzek (2020) argued that the institutional compressions could help to shape SPSS as reproducing actions and maintaining legitimacy in an ordinary reaction between firms and high uncertainty due to information technology functionality as well as the complexity of the system and interorganizational networking. Pirola et al (2020) recommended a knowledge management development in operational strategy to identify process of digital technologies supporting decision-making.…”

Technology Legitimation: A Product‐Level Examination Across the Technology Lifecycle

“…Cognitive legitimacy entails alignment with cultural models. Moral and cognitive legitimacies are the primary focus of institutional explanations of new product/technology acceptance (Kropp and Totzek, 2020; Markard, Wirth and Truffer, 2016).…”

“…compatibility; Holak and Lehmann, 1990) and often overlooked in empirical examinations (Jeyaraj, Rottman and Lacity, 2006). Meanwhile, institutional analyses of product/technology adoption, generally grounded in organizational studies literature, take a wider contextual perspective and find that factors in the social context in which customers operate, such as cultural and normative expectations (Kropp and Totzek, 2020; Mignerat and Rivard, 2009), play a major role in explaining customer adoption behaviour in relation to new products and technologies.…”