How Information Systems Enable Digital Transformation: A Focus on Business Models and Value CooProduction

Delmond, Marie-Hélène; Coelho, Fabien; Keravel, Alain; Mahl, Robert

doi:10.2139/ssrn.2806887

Cited by 23 publications

(20 citation statements)

References 21 publications

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“…Recently, new business models have been designed to provide products and services that can be characterized as sustainable and/or socially innovative [18]. Therefore, a more holistic approach when looking into business models can be found in reference to the claim of the triple bottom line (TBL) where the full costs involved in doing business are expressed beyond the traditional measurement of corporate profit [6]. There are three distinct and separate bottom lines that measure a company's success: financial profit, environmental impact, and the organization's social responsibility [19].…”

Section: Sustainable Business Models In the Supply Chainmentioning

confidence: 99%

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How Digital Platforms with a Social Purpose Trigger Change towards Sustainable Supply Chains

Schroder¹,

Prockl²,

Constantiou³

2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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While digital platforms have been intensively researched, there has been little investigation into their role in sustainable change. Our study focuses on food supply chains and food waste and sustainable challenges. Using data collected from exploratory case studies of digital platforms and traditional actors in the food industry of a Nordic country, we categorized three major sustainable platform types: Alterationist, Redistributor, and Capability Builder. We view these as "Zebras," a business serving profit and social purpose, and observe their emerging role in the food supply chain. We also identify key dimensions of governance and sustainability impact. With this study, we investigate how digital platforms contribute to sustainable change while also retaining their profit focus.

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Section: Sustainable Business Models In the Supply Chainmentioning

confidence: 99%

“…Each industry is affected differently, but vertically integrated businesses overlap as competitive threats arise from new digital players. The underlying vertical complexities coupled with the informational intensity of products and services and the reduction of search costs are contributing to disintermediation [6].…”

Section: Introductionmentioning

confidence: 99%

How Digital Platforms with a Social Purpose Trigger Change towards Sustainable Supply Chains

Schroder¹,

Prockl²,

Constantiou³

2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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“…One of the biggest commercial risks for Salesforce.com is that its market is very competitive, and that price levels will fall. Salesforce.com counters the risk of customer attrition by encouraging customization through the AppExchange, the double-sided platform that connects independent software and services vendors and users, giving a wide range of customization options to specialized markets, in effect deploying a long-tail strategy, while continuing to develop new geographic markets (Delmond et al, 2016). The highly competitive market in which Salesforce.com operates is identified as a risk in its annual report (Salesforce.com, 2020d), with competition coming not only from many other large software and services suppliers but also from its own customers and start-ups.…”

Section: Literature On Risk Managementmentioning

confidence: 99%

Relevance of academic research in information technology and information management

Stone

Kosack

Aravopoulou

2020

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Purpose The purpose of this study is to examine the relevance of academic research, in terms of the topic match, to commercial practise in information technology, using the case study of a large and very rapidly growing supplier that uses leading-edge management approaches, Salesforce.com. Design/methodology/approach Academic literature review and review of commercial literature and information published by Salesforce.com. Findings Academics’ choice of topics matches the issues and topics present in the development of Salesforce.com, but suffers from the lack of interdisciplinary approach and particularly fails to integrate technical, marketing and financial approaches. Research limitations/implications The case study is of only one company, though an important one, although other large companies are involved e.g. Amazon Web services. However, the approach could easily be widened to several companies. Practical implications The case study approach will help academics focus on creating more applicable research and help students to learn about companies and may also eventually help practitioners to create thought leadership. Social implications If the financial and economic aspects of such case studies are integrated with other business aspects, these will provide a better view of the positive (or negative) contribution made by companies such as the one in the case study. Originality/value This is the first time that a case study has been examined in the context of the relevance/rigour debate.

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“…Broadly speaking, disruption provides a solid ground for digital transformation and is becoming a prime objective for industries across the world [30], since it leads to the implementation of novel business and delivery models by allowing various forms of co-operation between companies, employees, and customers [31,32]. In this vein, relevant studies (e.g., Nambisan [33], Barret et al [34], and Nylen et al [35]) have reported the importance of digital technologies, especially in the context of service innovations or for the servitization of manufacturing firms, leading to the restructuring of business and delivery models.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Legal Technologies in Action: The Future of the Legal Market in Light of Disruptive Innovations

et al. 2019

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Legal technologies (digital solutions to providing legal services) have turned into the essential element of competition among legal-market stakeholders. This study highlights the competitive superiority of legal services based on the concept of innovative disruptive technologies in comparison to traditional firms. For this purpose, the present study identified several trends in the evolution of the legal tech market (i.e., changing landscapes of legal business, delivery models, legal-market segments, and disruptive technologies); moreover, qualitative content analysis has been conducted to provide sound grounds for cost-benefit analysis. Furthermore, cost-benefit analysis makes a comparison of the monetary, social and psychological costs, benefits of legal technologies and traditional firms from clients’ and lawyers’ viewpoints. This has been, in fact, neglected by extant research. Based on these analyses, a new model for legal business has developed to highlight how potential advancements can take place in legal practices. Our findings reveal that legal technologies make legal services more affordable and easily accessible, while helping lawyers to develop innovative solutions and a relaxed working environment. In addition, this study contributes to the literature on service innovation with a focus on how new services and business models have been developed in the legal market as a result of digital technologies. Eventually, this study adds theoretical and practical implications to the research discussing the advent of legal technologies.

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How Information Systems Enable Digital Transformation: A Focus on Business Models and Value CooProduction

Cited by 23 publications

References 21 publications

How Digital Platforms with a Social Purpose Trigger Change towards Sustainable Supply Chains

How Digital Platforms with a Social Purpose Trigger Change towards Sustainable Supply Chains

Relevance of academic research in information technology and information management

Legal Technologies in Action: The Future of the Legal Market in Light of Disruptive Innovations

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