How human users engage with consumer robots? A dual model of psychological ownership and trust to explain post-adoption behaviours

Delgosha, Mohammad Soltani; Hajiheydari, Nastaran

doi:10.1016/j.chb.2020.106660

Cited by 72 publications

(61 citation statements)

References 102 publications

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“…The core interest in international research studies in the area of human-cobot workplace ethics has been concentrated on the phenomenon of the psychological ownership of human work and the technologically set work procedure of the cobot (Delgosha & Hajiheydari, 2021). Given by human and digitally controlled technology (cobot), this new type of collaboration has a significant impact on productivity and efficiency.…”

Section: Discussionmentioning

confidence: 99%

Human and Cobot Cooperation Ethics: The Process Management Concept of the Production Workplace

Chromjaková¹,

Trentesaux²,

Kwarteng³

2021

JOC

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The competitiveness of modern companies depends today on the ability to implement digitised technologies into production processes in human-friendly ways. The aim of this paper is to analyse ethical aspects of human-cobot cooperation in industrial production and to design a process standard aimed at ensuring an ethically stable cooperative workplace. The scientific contribution of this study lies in the identification and definition of standardized parameters of the ethics of the production process in the workplace. Based on the analysis of cooperative workplaces in 250 industrial companies, a code of ethics has been defined, i.e. a process standard that determines the navigation of the design by selected optimization criteria necessary for setting up a hybrid workplace defined as human and cobot (collaborative robot) with the support of digitised technologies. In the presented results and the final discussion attention is devoted to the need to radically change the philosophy of workplace standardization in the sense of equal access to workload settings by humans and robots. In the process of standardization, it is necessary to consider the difference in the standardization of human jobs and cobot jobs: the thinking process. In modern industrial companies the need has arisen to create working standards that take into account the adaptive ability of cobots and adapt the cobots’ workflow to human needs concerning performance and productivity. The presented results include recommendations for industrial companies to develop an ethical and stable production workplace based on an adequately defined form of cooperation.

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Section: Discussionmentioning

confidence: 99%

Human and Cobot Cooperation Ethics: The Process Management Concept of the Production Workplace

Chromjaková¹,

Trentesaux²,

Kwarteng³

2021

JOC

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“…Another 6 items were adapted from Chen et al ( 2015 ) to measure motivation from the perspective of basic psychological needs. Part C consisted of 4 items to measure TELSE (Abdullah & Ward, 2016 ; Compeau & Higgins, 1995 ; Compeau et al, 1999 ; Delgosha & Hajiheydari, 2021 ). Part D consisted of 4 items from Technology Acceptance Model to measure PU (Davis, 1989 ; Huang et al, 2020 ; Mutambara & Bayaga, 2021 ; Sivo et al, 2018 ), 4 items for PEU (Davis, 1989 ; Huang et al, 2020 ; Sivo et al, 2018 ), 5 items for BI (Davis, 1989 ; Huang et al, 2020 ; Mutambara & Bayaga, 2021 ; Sivo et al, 2018 ), and 3 items for AU (Park et al, 2019 ; Sivo et al, 2018 ).…”

Section: Methodsmentioning

confidence: 99%

Technology enhanced learning acceptance among university students during Covid-19: Integrating the full spectrum of Self-Determination Theory and self-efficacy into the Technology Acceptance Model

Rosli

Saleh

2022

Curr Psychol

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This study proposes a unified theoretical model to integrate the full spectrum of Self-Determination Theory, self-efficacy, and the Technology Acceptance Model in understanding the acceptance of technology enhanced learning among university students during the Covid-19 pandemic. In the proposed theoretical model, 7 hypotheses were tested to understand the acceptance of technology enhanced learning. A total of 303 university students participated in this study. The Heterotrait-Monotrait (HTMT) ratio of correlation was applied to measure Discriminant Validity for the Covariance-Based Structural Equation Model. Based on the results, the unified theoretical model provided better insight to understanding acceptance of technology enhanced learning (R 2 = .71). Intrinsic motivation (IM), amotivation, motivation, and technology enhanced self-efficacy (TELSE) were identified as significant determinants of students’ perceived ease of use (PEU). Amotivation, motivation and TELSE were significant determinants of students’ perceived usefulness (PU) towards technology enhanced learning. During the Covid-19 pandemic, students had internalised external regulation and identified regulation. The empirical results also revealed that the relationship between amotivation and PEU were moderated by gender. Gender also played a role in moderating the effects of amotivation and motivation relationships towards PU. However, the relationships between IM and motivation toward PEU and TELSE to PU were vulnerable towards the moderating effects of gender and students' field of study. In conclusion, students’ view on technology acceptance have changed since the pandemic, therefore, their participation in design, development, and implementation of learning resources is much needed than before to improve their psychological motivation.

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“… Chen et al (2021) found that cognitive trust increases people’s willingness to disclose information and reduces their willingness to falsify it. Delgosha and Hajiheydari (2021) drawing on trust in technology model, proposes a conceptual dual model to explain robot users’ post-adoption behaviors, while considers the mediating roles of trust. In light of relationship marketing theory, customer trust serves as a mediator to link stimulating factors and customer behavioral responses ( Morgan and Hunt, 1994 ; Martínez and Bosque, 2013 ).…”

Section: Literature Review and Research Hypothesismentioning

confidence: 99%

Effect of Employee–Customer Interaction Quality on Customers’ Prohibitive Voice Behaviors: Mediating Roles of Customer Trust and Identification

Chen

2021

Front. Psychol.

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Given that customer voice behaviors are confused with customer complaint behaviors in usage, this study thoroughly explains the essential differences between the two constructs. On that basis, this study investigates how employee–customer interaction (ECI) quality affects customers’ prohibitive voice behaviors, which is an crucial type of customer voice behaviors, by examining customer trust and identification as mediators. Data from 395 restaurant customers are collected and analyzed using structural equation modeling. Results show that ECI quality positively affects customers’ prohibitive voice behaviors. In this effect, customer trust and identification play direct and sequential mediating roles. This study contributes theoretically to the current knowledge by clearly distinguishing customer voice behaviors from customer complaint behaviors and by providing new insights into the mechanism of customers’ prohibitive voice behaviors from the perspectives of service interaction and relational benefit enhancement. The practical implications of this study can help pointedly foster customers’ prohibitive voice behaviors.

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How human users engage with consumer robots? A dual model of psychological ownership and trust to explain post-adoption behaviours

Cited by 72 publications

References 102 publications

Human and Cobot Cooperation Ethics: The Process Management Concept of the Production Workplace

Human and Cobot Cooperation Ethics: The Process Management Concept of the Production Workplace

Technology enhanced learning acceptance among university students during Covid-19: Integrating the full spectrum of Self-Determination Theory and self-efficacy into the Technology Acceptance Model

Effect of Employee–Customer Interaction Quality on Customers’ Prohibitive Voice Behaviors: Mediating Roles of Customer Trust and Identification

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