How Does the Hotel Quality Rate Influence the Preparedness against the Effects of Disasters?

Abstract

Heretofore, hotels have experienced different disasters in various places; and the effects have proven the vulnerability of the hospitality industry and the importance of disaster preparedness. Although studies in the field of hotels and disasters have shown the ill-preparedness to the extent that the hoteliers were shocked by the disasters, none of them have considered a framework to measure the disaster preparedness, and the differences in this industry. Therefore, an index-based approach was proposed by a systematic review on the disasters' effects on the hotels to measure the disaster preparedness. Findings obtained from the hotels located in Tehran suggested that the preparedness measures among the star hotels can be classified into three classes; measures taken by all the hotels, measures refused by all the hotels, and measures that are different among them. Results confirmed a correlation between the hotels' preparedness and their quality rate. In this regard, financial resources, human resources, management approaches, hotels' facilities, and structure were among the main reasons for the differences existing between the hotels. The lack of crisis management knowledge, risk perception, and priority for preparedness against the disasters were determined as the factors that must be considered in the disaster plans for hotels.

Hotel Post Covid-19: How Preparedness Affects Guest Satisfaction In A Mid-Scales Hotel

“…However, today, preparedness has become a primary concern for each stage of disaster management. Preparedness has emerged as an important phase in risk management actions that can be implemented at any stage of a disaster (Badri & Kazemi, 2020). Some studies even describe planning as an activity to improve preparedness, such as warning systems, critical resources, knowledge, and detecting risks and difficulties, which generally limit or avoid disaster risks (Raikes et al, 2019).…”

“…The term refers to a broad range of interconnected issues, from planning to uniformity in preparedness implementation (WHO, 2020). Badri & Kazemi (2020) found that hotel classification or rating plays a role in hotels' preparedness levels during disasters. Meanwhile, the study's findings (Hussain & Kareem, 2020) shed light on guests' expectations when selecting hotels during the pandemic, particularly those that place a premium on preparedness.…”

“…Hotel preparedness, as an inherent component of the business, is a dynamic plan that could be divided into a series of measures at each phase of a disaster to reduce risk, improve response to calamities, and accelerate recovery (Badri & Kazemi, 2020). While Bandung is now in the post-pandemic phase, preparedness activities such as preventive measures must continue to be consistently implemented.…”

Guest Satisfaction on Star Hotel Preparedness In New Normal Era of Covid-19

“…Preparedness is one strategy to reduce disasters' negative impact and prevent losses (AlBattat & Mat Som, 2013). On the other hand, Badri & Kazemi (2020) emphasize a correlation between preparedness and the hotel level because this is related to financial resources, human resources, management approaches, hotel facilities, and structures.…”

“…Disaster phase consists of three stages: the pre-disaster phase, the emergency response period, and the post-disaster phase (Sutton & Tierney, 2006). In general, Preparedness studies became a concern after the disaster occurred, but now it seems to be the main focus that is dynamic and can be traced to each phase (Badri & Kazemi, 2020). Preparedness becomes an integral part of the tourism crisis management process.…”