How does organizational task matter for the reputation of public agencies?

Verhoest, Koen; Boon, Jan; Boye, Stefan; Salomonsen, Heidi Houlberg

doi:10.1111/rego.12441

Cited by 8 publications

(2 citation statements)

References 47 publications

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“…Bureaucratic reputation is an important informative signal of trust for politicians to evaluate the risk of interacting with the agency. Second, both concepts distinguish between different traits in which reputation/trust is grounded and have multiple corresponding elements (Verhoest et al., 2015). Table 1 presents an overview of prominent studies that have applied a multidimensional understanding of reputation and trustworthiness.…”

Section: Theory and Hypothesesmentioning

confidence: 99%

Legislative capacity, bureaucratic reputation, and delegation from a trust perspective: A survey experiment

Zhang

Yang²,

2023

Governance

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Challenging the assumptions of the principal‐agent theory, the recent bureaucratic politics literature contends that politicians do not necessarily have weaker capacities and bureaucrats are not necessarily bad apples. What this means for the delegation decision remains underexplored, particularly regarding how legislative capacity and bureaucratic reputation jointly affect delegation. We examine this issue with a trust perspective and a survey experiment of city mayors. Treating bureaucratic reputation as individual trustworthiness and perceived legislative capacity as institutional trustworthiness, we find they interact in complex ways in influencing delegation. When bureaucratic reputation is high, perceived legislative capacity is not associated with delegation. Perceived legislative capacity matters only when bureaucratic reputation is low, and high capacity relates to greater delegation willingness than when capacity is not considered. The findings have implications for studies on delegation, discretion, and bureaucratic reputation.

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Section: Theory and Hypothesesmentioning

confidence: 99%

Legislative capacity, bureaucratic reputation, and delegation from a trust perspective: A survey experiment

Zhang

Yang²,

2023

Governance

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“…It focuses on understanding organizational reputation management as an innovative tool with implications for HRM (e.g., Dahle & Urstad, 2021). The literature on reputation management has focused on shaping audience perceptions based on organizational components such as task and mission (Verhoest et al, 2021; Willems et al, 2021) or strategic communication (Bach et al, 2021; Jacobs et al, 2022; Maor, 2020). However, little research has shown that reputation management is also about involving employees in building and maintaining reputations.…”

Section: Introductionmentioning

confidence: 99%

The Effect of Organizational Reputation on Public Employees’ Retention: How to Win the “War for Talent” in Constitutional Autonomous Agencies in Mexico

Bustos

2022

Review of Public Personnel Administration

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Retaining valuable employees is a critical task for public organizations to present themselves as competent and efficient to their multiple audiences. However, despite the importance of staff mobility dynamics for public organizations, retention is an issue that has not been thoroughly studied in human resource management research. In the case of Mexico, retaining the most valuable staff is becoming more difficult because its public administration is characterized by corruption and patronage. The article argues that reputation sustains a reciprocity exchange between employees and employers, which is reflected in longterm labor relationships. Using a survey of employees of five Constitutional Autonomous Agencies in Mexico, the article shows that having a positive reputation is a crucial factor for public employees when deciding whether to stay or leave their jobs. The findings imply that building and maintaining a positive reputation must be relevant for public managers because of its implications for HRM.

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What drives trust in regulatory agencies? Probing the relevance of governmental level and performance through a cross-national elite experiment on EU regulation

Kappler,

Verhoest,

Bach

et al. 2024

Eur. Pol. Sci. Rev.

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Trust between constituent actors within the European Union (EU)’s multilevel regulatory regimes is decisive for regulatory success. Trust drives information flows, increases compliance, and improves cooperation within these regimes. Despite its importance, systematic knowledge regarding the drivers of trust within regulatory regimes is limited. This paper inquires whether trust in regulatory agencies is influenced by their affiliation with the national or EU governmental level, as well as by their performance. While existing literature predominantly focuses on why citizens place their trust in governments or regulatory agencies, this paper presents original insights regarding the formation of trust among elites within the regulatory regime, including politicians, ministerial officials, agency officials, interest groups, and regulated entities. We employ data obtained from a large-scale vignette experiment conducted in six countries involving 752 decision-makers from relevant organizations. The experimental results suggest that both public and private elite actors’ trust assessment of regulatory agencies does not hinge on cues associated with the governmental level, but rather depends on agency performance. Accordingly, belonging to the national or EU governmental level does not create a difference in trust assessment of regulatory agencies in itself. It, however, shows that particularly elite actors are rather sensitive in terms of the performance of a regulatory agency.

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How does organizational task matter for the reputation of public agencies?

Cited by 8 publications

References 47 publications

Legislative capacity, bureaucratic reputation, and delegation from a trust perspective: A survey experiment

Legislative capacity, bureaucratic reputation, and delegation from a trust perspective: A survey experiment

The Effect of Organizational Reputation on Public Employees’ Retention: How to Win the “War for Talent” in Constitutional Autonomous Agencies in Mexico

What drives trust in regulatory agencies? Probing the relevance of governmental level and performance through a cross-national elite experiment on EU regulation

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