How do you Converse with an Analytical Chatbot? Revisiting Gricean Maxims for Designing Analytical Conversational Behavior

Abstract

Figure 1: Participants conversing with various analytical chatbot prototypes. (a) A Slack chatbot showing an interactive message with a drop-down menu to help a user refine a previous response within the conversation thread. (b) An Echo Show chatbot simulator screen showing the top 5 wineries result along with two other follow-up utterance options on the right side of the screen. (c) Interaction with an Echo chatbot. The grey text bubbles indicate voice transcripts from the participants while the blue ones are from the chatbot. Follow-up questions and feedback from the chatbot encourage conversational behavior.