How Do Team-Level and Individual-Level Linguistic Styles Affect Patients’ Emotional Well-Being—Evidence from Online Doctor Teams

Liu, Xuan; Zhou, Shuqing; Chi, Xiaotong

doi:10.3390/ijerph20031915

Cited by 1 publication

(2 citation statements)

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“…Moreover, verbal expressions have received much attention recently. In a limited number of studies, researchers have noted the potential value of physicians' online verbal expressions [7,27,32], but few studies have considered both verbal and paralinguistic aspects. However, linguistics and paralinguistics are important aspects of online writing language style [33].…”

Section: Physician Language Characteristics and Patient Satisfactionmentioning

confidence: 99%

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Physicians’ Online Writing Language Style and Patient Satisfaction: The Mediator of Depth of Physician–Patient Interactions

2023

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Online health counseling (OHC) is increasingly important in modern healthcare. This development has attracted considerable attention from researchers. However, the reality of the lack of physician–patient communication and dissatisfaction with online health services remains prevalent, and more research is needed to raise awareness about important issues related to OHC services, especially in terms of patient satisfaction and depth of interaction (i.e., the product of the number of interactions and the relevance of the content). This study constructs an empirical model to explore the relationship between physicians’ online writing language style (inclusive language and emojis), depth of physician–patient interactions, and patient satisfaction. The study obtained 5064 online health counseling records from 337 pediatricians and analyzed them using text mining and empirical methods. The results showed that physicians’ inclusive language (β = 0.3198, p < 0.05) and emojis (β = 0.6059, p < 0.01) had a positive impact on patient satisfaction. In addition, the depth of the physician–patient interaction partially mediated this effect. This study promotes a better understanding of the mechanisms of physician–patient interactions in online settings and has important implications for how online physicians and platforms can better provide online healthcare services.

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Section: Physician Language Characteristics and Patient Satisfactionmentioning

confidence: 99%

“…First, the current study explored limited aspects of physicians' linguistic features. In the context of online health counseling, the services provided by physicians are mainly represented through texts [7]. Among the essential elements of these texts, language shapes not only the content of the message (i.e., what is said?)…”

Section: Introduction 1backgroundmentioning

confidence: 99%