How Do Patients Evaluate the New Health Care System in General Practice? Results from the European Project on Patient Evaluation of General Practice Care (Europep) in Adana, Turkey

Ahmed, Minhajuddin; Colaco, Sylvia; Ali, Manal Ashraf; Ahmad, Zeeshanuddin

doi:10.18488/journal.9/2016.3.1/9.1.1.9

Cited by 1 publication

(1 citation statement)

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“…The issue of how direct the questions should be in order to catch a complex phenomenon like PQC has been widely debated: indeed, questionnaires asking for evaluations of health care in terms of satisfaction or dissatisfaction have been shown to be less discriminating than questionnaires that use terms such as good and bad or agree and disagree with concrete aspects of care [ 31 , 32 ]. A discrepancy approach, both semantic and based on concrete situations, has been proposed, and some questionnaires measure preferences and experiences deriving evaluations from the two by calculating difference or ratio scores [ 33 ].…”

Section: Discussionmentioning

confidence: 99%

A Social Network Approach to the Estimation of Perceived Quality of Health Care

Carletti

Soriani

Mattiazzi

et al. 2017

TONURSJ

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Background:Measuring service quality aids health care providers to recognize specific and unmet needs of patients. Nevertheless, perceived quality of health care services (PQC) is often investigated with inadequate techniques which may lead to biased results.Objective:The aim of the present study is to develop a proof-of-concept for estimating the PQC using the scale-up estimator, with reference to a concrete assessment in patients of a major Oncology Hospital in Veneto (IOV). Results have then been compared with those collected by the Customer Relations Office (CRO) after the annual survey conducted with traditional questionnaire based techniques.Material and Methods:Seven hundred and eighty-three sets consisting of two questionnaires were handed out to IOV patients between 26 and 28 November 2012. The first questionnaire was the CRO annual one composed by 15 direct questions about the perception of quality satisfaction rate using a Likert scale. The second questionnaire was the scale-up (NSUM) one, composed by 20 indirect questions, 5 of which were reproducing the main target of CRO for estimating PQC.Results:The comparisons made over 299 sets of questionnaires showed differences between the two techniques. Network Scale-Up Method (NSUM) questionnaire seems to be able to produce lower estimates of PQC with respect to the CRO annual questionnaire. In some cases, the NSUM showed dissatisfaction rates which are 20-fold higher respect to CRO.Conclusion:NSUM could be a promising method for assessing the perceived quality of care.

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Section: Discussionmentioning

confidence: 99%