How Do Online Public Messages Affect Local Government Responsiveness in China? A Multilevel Analysis Based on the Message Board for Leaders

Hu, Difei; Wang, Enmei; Ye, Qianen; Chen, Siyin; Gu, Xiao

doi:10.1007/s11366-023-09866-y

Cited by 5 publications

(3 citation statements)

References 41 publications

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“…All these messages are required to be answered by specific officials within a certain time. The Message Board for Leaders of People's Daily is an important means for measuring government responsiveness (Hu et al, 2023). The webpage of Message Board for Leaders of People's Daily is shown in Figure 1.…”

Section: Methodsmentioning

confidence: 99%

“…By the end of 2022, there have been 3 million messages replied to since 2012 (Xinhua, 2022). Many researchers who investigate China's government and citizen interaction also chose Message Board for Leaders of People's Daily as their main data source (Chang and Meng, 2023;Göbel and Li, 2021;Hu et al, 2023;Li et al, 2019;Su and Meng, 2016).…”

Section: Government As a Platform And Its Implement In Chinamentioning

confidence: 99%

“…However, there is a lack of data mining and analysis based on largescale users' demands data. Therefore, this study initially utilises the data from the Message Board for Leaders of People's Daily website, which was established in 2006 (Hu et al, 2023) , over the past five years (2018)(2019)(2020)(2021)(2022) to identify message posted related to public data services. This study conducts an in-depth analysis of users' information needs for public data services, aiming to outline the framework of public data service users' information needs in China and provide recommendations for optimising current public data services.…”

Section: Introductionmentioning

confidence: 99%

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Examining information needs of public data service users: a study based on the ‘Message Board for Leaders of People’s Daily in China’

Zhang,

Liu,

Wang

et al. 2024

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Introduction. Governance process optimisation is critical to achieve the goal of improving public services efficiency. Public data service is crucial starting point for realising this goal. However, practical challenges persist in public data service, including unclear processes and insufficient identification of public data service citizens’ information needs. Method & Analysis. We employed an inductive methodology to analyse the public data service users’ information needs and annual distribution among information needs. Based on a data-driven approach, we mapped these information needs sub-categories into four main procedures in public data service. This paper further identified the hierarchy of information needs based on public data processing levels. We utilised Sankey diagram to effectively illustrate cross-analysis result between topics and information needs’ subcategories. Results. The typical levels of public data service users’ information needs include informing, utilisation, problem-solving, social life service, and society governance. Furthermore, our study reveals the data flow among sub-categories of public data service information needs follows the logic of Datafication- Government to Government-Government to citizens- Data to Optimiation. Conclusion. Government departments should ensure public data quality and facilitate efficient data circulation processes. We recommend understanding relationships between public data resources and services derived from them through a problem-solving lens. Our findings will serve as a reference tool for analysing information needs of public data service users in other countries.

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Section: Methodsmentioning

confidence: 99%