How do offshoring-related changes in job characteristics affect onshore managers’ affective organizational commitment? The moderating role of perceived organizational valence

Abstract

Offshoring—the transfer of work activities to providers in offshore countries—has for some time affected the nature of work in onshore locations. Not much is however known about the reactions of onshore job incumbents to such changes. In this article, we use a survey of UK firms to examine the relationship between perceived changes in onshore managers’ work characteristics induced by information systems offshoring and managers’ affective organizational commitment. We found that a perceived increase in onshore managers’ job complexity was associated with higher affective organizational commitment only if managers also perceived organizational valence, that is, only if they believed that information systems offshoring benefited their organization. A perceived increase in cross-cultural work was associated with higher affective organizational commitment, and this association was positively moderated by managers’ perceptions of organizational valence. Using the offshoring context, our findings provide insights into consequences of contemporary changes in the nature of work in developed countries and to explain the diverse reactions of onshore job incumbents to such changes.

Learning goal orientation and turnover intention: an interplay between cultural intelligence and organisational commitment

“…With a path coefficient of 0.337 ( t = 3.748; p < 0.05), cultural intelligence is positively correlated with organisational commitment, confirming H1 . This finding is consistent with the results reported by Zimmermann et al (2020).…”

Improving scale adaptation practices in information systems research: Development and validation of a cognitive validity assessment method

“…Scales with high degrees of similarity tend to be those that make a minor adjustment to item wording. For example, the “Perceived increase in job complexity” scale (Zimmermann et al, 2020) which has received the highest similarity score in our sample (92%) has substituted the item “As a result of offshoring the job now requires that I only do one task or activity at a time” to the item “The job requires that I only do one task or activity at a time”. In contrast, some of the scales in our sample departed significantly from the baseline.…”

“…Scales with high degrees of similarity tend to be those that make a minor adjustment to item wording. For example, the "Perceived increase in job complexity" scale (Zimmermann et al, 2020) which has received the highest 1 Information Systems Journal (ISJ), European Journal of Information Systems (EJIS), Information Systems Research (ISR), Journal of the Association for Information Systems (JAIS), Journal of Information Technology (JIT), Journal of Management Information Systems (JMIS), Journal of Strategic Information Systems (JSIS), and MIS Quarterly (MISQ). 2 Springer, EBSCO, Sage, Science Direct, JSTOR, Informs, Google Scholars, Taylor & Francis, AIS eLibrary, and Wiley.…”

“…Job complexity (Morgeson & Humphrey, 2006) Perceived increase in job complexity (Zimmermann et al, 2020) Organisational valence (Holt et al, 2007) Perceived organisational valence (Zimmermann et al, 2020) 8% 82%…”