How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management?

Mendling, Jan; Decker, Gero; Hull, Richard; Reijers, Hajo A.; Weber, Ingo

doi:10.17705/1cais.04319

Cited by 106 publications

(79 citation statements)

References 25 publications

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“…Alternatively, reducing carbon footprints across the BPM lifecycle phases are vital steps towards green BPM [62]. Nonetheless, while digital process innovations help advance process analytics and trigger a new generation of process modeling and of organizational capabilities by emerging technologies, [63] argued that such recent technologies will decrease human interventions in BPM.…”

Section: Bpm-di Trend 5: New Cxo Role To Bring Bpm and DI To The Boardmentioning

confidence: 99%

Business Process Management and Digital Innovations: A Systematic Literature Review

Ahmad

Looy

2020

Sustainability

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Emerging technologies have capabilities to reshape business process management (BPM) from its traditional version to a more explorative variant. However, to exploit the full benefits of new IT, it is essential to reveal BPM’s research potential and to detect recent trends in practice. Therefore, this work presents a systematic literature review (SLR) with 231 recent academic articles (from 2014 until May 2019) that integrate BPM with digital innovations (DI). We position those articles against seven future BPM-DI trends that were inductively derived from an expert panel. By complementing the expected trends in practice with a state-of-the-art literature review, we are able to derive covered and uncovered themes in order to help bridge a rigor-relevance gap. The major technological impacts within the BPM field seem to focus on value creation, customer engagement and managing human-centric and knowledge-intensive business processes. Finally, our findings are categorized into specific calls for research and for action to let scholars and organizations better prepare for future digital needs.

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Section: Bpm-di Trend 5: New Cxo Role To Bring Bpm and DI To The Boardmentioning

confidence: 99%

Business Process Management and Digital Innovations: A Systematic Literature Review

Ahmad

Looy

2020

Sustainability

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“…Challenge 4 The introduction of Smart Devices into business processes as actors in their own right increases the complexity and unpredictability of business processes, since decisions will no longer be made by one central business process engine alone. Soon, chat bots might play a bigger role in processes such that their interactions with a BPMS need to be specified (Mendling et al 2018a). As a consequence, data associated with one business process will be scattered across various software systems and Smart Devices.…”

Section: Strategymentioning

confidence: 99%

Seven Paradoxes of Business Process Management in a Hyper-Connected World

et al. 2020

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Business Process Management is a boundaryspanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected world greatly leverages the prospects of business processes -but also boosts their complexity to a new level. We need to discuss how the BPM discipline can find new ways for identifying, analyzing, designing, implementing, executing, and monitoring business processes. In this research note, selected transformative trends are explored and their impact on current theories and IT artifacts in the BPM discipline is discussed to stimulate transformative thinking and prospective research in this field.

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“…Cities are using RPA to process online applications for items such as permits. RPA follows structured rules to reach an outcome [29].…”

Section: Introductionmentioning

confidence: 99%

Contributions and Risks of Artificial Intelligence (AI) in Building Smarter Cities: Insights from a Systematic Review of the Literature

et al. 2020

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Artificial intelligence (AI) is one of the most disruptive technologies of our time. Interest in the use of AI for urban innovation continues to grow. Particularly, the rise of smart cities—urban locations that are enabled by community, technology, and policy to deliver productivity, innovation, livability, wellbeing, sustainability, accessibility, good governance, and good planning—has increased the demand for AI-enabled innovations. There is, nevertheless, no scholarly work that provides a comprehensive review on the topic. This paper generates insights into how AI can contribute to the development of smarter cities. A systematic review of the literature is selected as the methodologic approach. Results are categorized under the main smart city development dimensions, i.e., economy, society, environment, and governance. The findings of the systematic review containing 93 articles disclose that: (a) AI in the context of smart cities is an emerging field of research and practice. (b) The central focus of the literature is on AI technologies, algorithms, and their current and prospective applications. (c) AI applications in the context of smart cities mainly concentrate on business efficiency, data analytics, education, energy, environmental sustainability, health, land use, security, transport, and urban management areas. (d) There is limited scholarly research investigating the risks of wider AI utilization. (e) Upcoming disruptions of AI in cities and societies have not been adequately examined. Current and potential contributions of AI to the development of smarter cities are outlined in this paper to inform scholars of prospective areas for further research.

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How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management?

Cited by 106 publications

References 25 publications

Business Process Management and Digital Innovations: A Systematic Literature Review

Business Process Management and Digital Innovations: A Systematic Literature Review

Seven Paradoxes of Business Process Management in a Hyper-Connected World

Contributions and Risks of Artificial Intelligence (AI) in Building Smarter Cities: Insights from a Systematic Review of the Literature

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