The purpose of this research is to explore how a common IT system is used to manage inventory, and to identify the factors and challenges that affect the decision and implementation of IT adoption in inventory management.Design/methodology/approach: The methodology of this research consists of two parts: a literature review and primary research. The literature review synthesizes the existing studies on IT adoption in inventory management and provides a theoretical framework for the analysis. The primary is based on qualitative research design which involves conducting in-depth interviews with four inventory managers who use different IT systems across various industries. The interviews are transcribed and coded, and the data are analysed using thematic analysis and cross-case comparison.
Findings:The findings of this study show that inventory managers adopt IT mainly to reduce costs and increase efficiency, which aligns with the literature. However, they also encounter challenges such as skill competencies and resistance to change, which hamper the successful implementation of IT. Moreover, the findings reveal that the type of IT system and the industry context may have an impact on the outcomes of IT adoption. Specifically, the inventory managers who use ERP, such as SAP, experienced more benefits and fewer difficulties, and the inventory managers who work in manufacturing and retail industries face more complex and dynamic inventory situations than those who work in service and education industries. These findings suggest that IT adoption in inventory management is not a one-size-fits-all solution, but rather a context-dependent and system-specific process that requires careful planning and evaluation.
Research implications and limitations:This study offers practical insights and recommendations for inventory managers and IT developers who seek to improve their inventory management practices and systems. It also highlights the importance of IT for enhancing supply chain management and operational performance, which is a key goal of inventory management. However, this study is limited by the small and self-reported sample and the focus on two common IT systems. Future research could use larger and more diverse samples, multiple data sources, and different IT systems.
Originality: This study addresses the research question of how IT is used to manage inventory, and what factors and challenges affect the decision and implementation of IT adoption in inventory management. It adds to the literature on IT adoption in inventory management by comparing multiple case studies with different IT systems and industries. It reveals the common and unique factors and challenges that influence IT adoption and suggests practical implications for inventory managers and IT developers.