“…This finally allows you to improve control of the most important CX drives. Therefore, if a company provides excellent customer experiences, it can expect increased long-term business success (Bolton et al, 2021).…”
not only keep up with the changing conditions, but also anticipate them. The authors of this paper propose a model allowing managers/leaders to learn and evolve in response to emerging challenges, thus ensuring their company's effectiveness.
“…This finally allows you to improve control of the most important CX drives. Therefore, if a company provides excellent customer experiences, it can expect increased long-term business success (Bolton et al, 2021).…”
not only keep up with the changing conditions, but also anticipate them. The authors of this paper propose a model allowing managers/leaders to learn and evolve in response to emerging challenges, thus ensuring their company's effectiveness.
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