“…Parallel to the very large scholarly interest in trust in an organizational context, researchers from a variety of disciplines-organization theory (e.g., Sitkin and Roth, 1993), marketing (e.g., Cho, 2006), international business (e.g., MacDuffie, 2011), strategy (e.g., Lumineau, 2017), information systems (e.g., Dimoka, 2010), and psychology (e.g., Kramer, 1999)-have started making significant progress in grasping distrust. While efforts are regularly being made to synthesize the works on trust (see Fulmer and Gelfand, 2012;Kramer and Lewicki, 2010; for recent reviews), the evidence accumulating on organizational distrust lacks coherence.…”