How Competitive Strategies, Change Management Applications, and Information System Influence Firm Performance

Abstract

Turkey is a developing country in Eastern Europe that is working toward integrating into the European Union (EU

A Model for Analyzing the Impact of Total Quality Management and Non-Financial Performance on Financial Performance of Healthcare Institutions

“…Deming declares that, measurement of performance is a prerequisite for improvement (Deming, 1986). Hence, to improve the performance of the organization, one needs to define the total quality management standard and measure their effect on business performance (Madu et all., 1996;Zehir S., 2016;Gadenne and Sharma, 2002;Powel, 1995;Fynes and Voss, 2001). Traditionally, financial metrics were used to indicate business performance such as profit, revenue growth, earnings, and market share.…”

“…In the contemporary society, the service sector is expected to increase in importance due to the extraordinary growth of the sector. (Yavas et al, 1997;Camison, 1996;Bates et al, 2003;Zehir S., 2016) The basic concept of service management has changed. Two of the main changes include: (a) a shift from an interest in the internal consequences of performance (e.g., internal efficiencyproductivity of labor and profits) to an interest in the external consequences (e.g., consumer behavior-customer satisfaction, loyalty), and (b) a shift from a focus on structure to a focus on process.…”