How can the eTOM framework help service providers in today's marketplace?

Milham, D.; Ronco, E.

doi:10.1109/noms.2004.1317837

Cited by 6 publications

(3 citation statements)

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“…The eTOM describes all the enterprise processes required by a service provider and analyzes them according to different levels of detail that reflect the processes' significance and priority for the telecom business . For such enterprises, eTOM serves as the blueprint for process direction and provides a neutral reference point for internal processes, reengineering needs, partnerships, alliances and general working agreements with other providers.…”

Section: Literature Reviewmentioning

confidence: 99%

Telecommunication e‐services orchestration enabling business process management

Chou

Seng

2012

Trans. Emerging Tel. Tech.

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The Internet's widespread popularity and the ubiquity of the World Wide Web have revolutionized the face of business, especially in the telecommunications industry. With the emergence of business process management and of service‐oriented architecture, the focus has shifted to the development of electronic services that integrate business processes and that diversify functionalities available to customers. Most of these worldwide telecom corporations have many kinds of operations support systems in the backend environment. In this research, we present a research framework, a collaboration model and a collaboration layer to describe the method of new generation operations systems and software. This research method achieves the desired properties of telecom e‐services of business process management. Then, we use several illustrations to explain the generality of our method, and we focus on how international telecom corporations have become too concerned with the agility and the integration underlying e‐services integration based on new generation operations systems and software. Copyright © 2012 John Wiley & Sons, Ltd.

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Section: Literature Reviewmentioning

confidence: 99%

Telecommunication e‐services orchestration enabling business process management

Chou

Seng

2012

Trans. Emerging Tel. Tech.

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“…To permit mobile network operators (MNOs) to explore and rationalize their business processes, especially from resource performance and service quality perspectives, the New Generation Operations Systems and Software (NGOSS) standard [1], which has been renamed Frameworx, provides the Business Process Framework (eTOM) [2,3,4] that is a global framework abstracting many operational process groupings. This loose coupling allows MNOs to manage operations quickly and enable these processes to develop independently of each other.…”

Section: Introductionmentioning

confidence: 99%

eTOM to NFV mapping for flexible mobile service chaining in 5G networks: IMS use case

Seraoui

Raouyane

Belmekki

et al. 2020

Heliyon

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Mobile network operators (MNOs) continually look to improve their business and become more agile and competitive within the quickly developing telecommunications industry. In turn, telecommunication professionals put forward and adapt advanced models and frameworks to assist MNOs to achieve their goals. In this context, the Business Process Framework (eTOM) was established by the TeleManagement Forum and on which we base this work to suggest a mapping of this eTOM business process model upon the network functions virtualization (NFV) framework. Thereby, the main purpose is to design a hybrid architecture by the combination of the aforementioned frameworks for dynamic service delivery with improved resource performance and quality of service so as to fulfill some of the purposes of the 5 generation (5G) technology with regard to a telecommunication system managed and orchestrated in a virtualized environment. Indeed, MNOs will be in a position to scale mobile services up and down fast and reduce costs to better align them with network usage. These procedures are performed based on flexible service chaining through implemented NFV management and orchestration modules along with SDN controller functions. In this article, we outline possible designs and analyses of flexible mobile service chaining to support end-to-end network slicing for dynamic service provisioning in order to provide a novel approach in the framework of the 5G technology, more especially from data and signaling based network perspectives. We project our proposal onto the IP Multimedia Subsystem (IMS) core network to discuss both dynamic and static signaling service provisioning approaches. In this situation, we set up a testbed platform with the goal of assessing the behavior of a virtualized IMS system, in a static signaling service provisioning environment through two signaling service chains to validate part of our proposed approaches. Experiment results confirm that virtualized IMS signaling resource performance indicators could be enhanced in the case of unpredicted performance degradation of one of the virtualized signaling resources assigned to the IMS virtual network functions composing the main signaling service chain by instantiating a second signaling service chain. Finally, IMS application performance indicators are improved regarding registration delay and session setup time.

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“…The most popular researches about the implementation of eTOM in Telecom operators is the help of eTOM framework in today's marketplace [4]. This paper describes the implementation of eTM strategic, operative and organizational processes.…”

Section: Introductionmentioning

confidence: 99%

Producing a new model for the eTOM standard through an empirical study

Tanovic

Androulidakis

2011

2011 19thTelecommunications Forum (TELFOR) Proceedings of Papers

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eTOM is the most popular standard for managing IT processes in the telecommunication industry. Most Telecom operators have maintained their processes by using this standard. With today's increase of services that are provided by Telecom operators, this standard requires an upgrade with new processes. In this way, Telecom operators can provide better services to end users. The aim of this paper is to introduce a new and improved model for eTOM standard through the results of an empirical study in students, regarding quality of services Telecom operators provide. The emperical survey took place at the University of Ioannina in Greece. The results showed certain disadvantages in the current business processes of Telecom operators. In conclusion, the paper presents a new and improved proposal for eTOM standard which includes new processes from previous done research.

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How can the eTOM framework help service providers in today's marketplace?

Cited by 6 publications

References 0 publications

Telecommunication e‐services orchestration enabling business process management

Telecommunication e‐services orchestration enabling business process management

eTOM to NFV mapping for flexible mobile service chaining in 5G networks: IMS use case

Producing a new model for the eTOM standard through an empirical study

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