How and when does witnessing incivility lead to psychological distress in family-owned bank employees?
Shafaq Aftab,
Irfan Saleem,
Nur Naha Abu Mansor
Abstract:PurposeDrawing upon social exchange theory, this study investigates how witnessed incivility is related to psychological distress for employees. In addition, scholars dug deep into the potential moderating effect of self-esteem that links witnessed incivility, employee silence and psychological distress.Design/methodology/approachIn data were obtained from 292 bankers at family-owned banks. In this work, data analysis was performed using Smart-PLS covariance-based SEM version 4.FindingsThe study results indica… Show more
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