“…Similarly to the local authority sector there also appears to be, in addition to the discriminatory judgements of officers, an institutionalisation of processes which lead to racial inequality. Niner (1987) demonstrates the way in which discretion may lead to poorer housing outcomes for minority ethnic communities even where it is not palpably racialised, notably where it fails to respond to the diversity of housing need, whilst the CRE (1993), Dalton and Daghiian (1989), and Julierme (in Jeffery and Seagar, 1993) also demonstrate the role of institutional procedures in causing discriminatory outcomes. For example Dalton and Daglilian note that three of the four associations in their study temporarily closed their accommodation waiting lists, with word of mouth rather than formal publicity used to spread the information that the list had reopened.…”