Hotel Information Technology Security: Do Hoteliers Understand the Risks?

Calm ICT design in hotels: A critical review of applications and implications

“…Despite their multiple advantages, currently, neither guests nor hoteliers are yet fully ready for biometrics (Bilgihan, Karadag, Cobanoglu, & Okumus, 2013), thus preventing it from being considered as an example of calm ICT design. Biometric identification has to overcome such challenges as under-developed national legislation, user privacy and personal concerns, misunderstanding of the system functioning and high costs of deployment, among others (Kang et al, 2007;Kim, Farrish, & Schrier, 2013;Neo, Rasiah, Tong, & Teo, 2014).…”

The Effects of Tourism Websites' Attributes on e-Satisfaction and e-Loyalty: A case of American Travelers to Jordan

“…Our data were obtained from US tourists to test a model of the effects of four website attributes on users' e-satisfaction and e-loyalty. For the purpose of this endeavour, our study posits that these four attributes of tourism websites, namely user friendliness (e.g., Park et al, 2007;Morosan and Jeong, 2008;Wang et al, 2015), information quality (e.g., Park et al, 2007;Wen, 2012), entertainment (e.g., Morosan and Jeong, 2008;Bilgihan and Bujisic, 2015), and security and privacy (e.g., Kim et al, 2013aKim et al, , 2013bKim et al, , 2013cKu and Chen, 2015;Ponte et al, 2015) are important predictors of e-customer satisfaction and e-loyalty.…”

“…Booking services, e-forums, and virtual tours had a positive effect on loyalty, the provision of interactive games have a negative effect on the possibility of a return visit or a recommendation. Kim et al (2013aKim et al ( , 2013bKim et al ( , 2013c) The main predictors of perceived trust are perceived information quality and perceived security.…”

“…Further, many researchers of information systems and marketing are in broad agreement that some website attributes, such as ease of use and usefulness, have become a 'threshold' in online business. We join this stream of researchers by investigating four attributes of tourism websites, namely user friendliness (e.g., Park et al, 2007;Morosan and Jeong, 2008;Wang et al, 2015;Ali, 2016;Jeon and Jeong, 2017), information quality (e.g., Park et al, 2007;Wen, 2012), entertainment (e.g., Morosan and Jeong, 2008;Bilgihan and Bujisic, 2015), and security and privacy (e.g., Kim et al, 2013aKim et al, , 2013bKim et al, , 2013cKu and Chen, 2015;Ponte et al, 2015), as predictors of e-customer satisfaction and e-loyalty.…”

“…This website attribute is critical to online users (Wang et al, 2015), since security and privacy concerns play a vital role in building trust in the online transaction and/or the website and underpin customer satisfaction (Kim et al, 2011). Kim et al (2013aKim et al ( , 2013bKim et al ( , 2013c) conclude that security among other factors significantly influences trust, which then positively affects intention to repurchase online. Security can be divided into two domains, one regarding data and transaction security and the other concerning the authentication of the user (Guo et al, 2012).…”