2022
DOI: 10.46222/ajhtl.197707.00x
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Hotel Guest’s Main Preferences in Hotel Online Booking: Pleasure or Usability

Abstract: Digital marketing has become a mainstay for consumers to make purchases; one factor supporting it is that consumers can easily find information about the products. This research aimed to find out the influence of hedonic and utilitarianism on e-Loyalty through Trust. The population of this research is repeat guests who had reserved the hotel room more than twice. The analysis used descriptive and quantitative analysis by analyzing data using Structural Equation Modeling (SEM). The result of the research showed… Show more

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Cited by 3 publications
(4 citation statements)
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“…Motivasi hedonis konsumen berkorelasi dengan keinginan mereka untuk merasakan kesenangan, kepuasan emosional, dan kenikmatan dari barang dan jasa yang mereka gunakan (Bakti, Rakhmawati, Sumaedi, & Damayanti, 2020;Tuti & Saputra, 2022). Dalam konteks motivasi hedonis, pelanggan tidak hanya membeli untuk memnuhi kebutuhan fungsional dan kesenangan tetapi juga pengalaman yang memuaskan secara emosional.…”
Section: Pengaruh Motivasi Hedonis Pada Niat Membeli Kembaliunclassified
“…Motivasi hedonis konsumen berkorelasi dengan keinginan mereka untuk merasakan kesenangan, kepuasan emosional, dan kenikmatan dari barang dan jasa yang mereka gunakan (Bakti, Rakhmawati, Sumaedi, & Damayanti, 2020;Tuti & Saputra, 2022). Dalam konteks motivasi hedonis, pelanggan tidak hanya membeli untuk memnuhi kebutuhan fungsional dan kesenangan tetapi juga pengalaman yang memuaskan secara emosional.…”
Section: Pengaruh Motivasi Hedonis Pada Niat Membeli Kembaliunclassified
“…According to Crisp (2006), hedonism is the idea that human behavior is logically and intentionally designed to bring pleasure rather than suffering. The hedonic component is measured in this study using the hedonic dimension, which comprises roles, the best offer, and social factors (Tuti & Saputra, 2022).…”
Section: Hedonicmentioning
confidence: 99%
“…The research on lifestyle (Solomon, 2009) Oosterlinck, 2011). The hedonic dimension, which includes roles, best agreements, and social factors, is used in this study to quantify the hedonic component (Tuti & Saputra, 2022). The dependent variable of visit intention is influenced by a wide range of internal and external factors, such as recommendations, values, anticipated results, and emotional ties (Bakar et al, 2018).…”
Section: Measurementmentioning
confidence: 99%
“…A study was conducted to examine the adoption of social media analytics (SMA) technology and tools by small and medium-sized tourism enterprises in Tanzania and to understand the factors that influence their adoption. SMA has become a fundamental technology for understanding and gaining insight into social media data (Tuti & Saputra, 2022)…”
mentioning
confidence: 99%