Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate

Li, Jun; Bonn, Mark A.; Ye, Ben Haobin

doi:10.1016/j.tourman.2019.02.006

Cited by 407 publications

(384 citation statements)

References 26 publications

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“…Nurses can effectively exert subjective initiative and improve their confidence, selfworth and job satisfaction and thus produce a positive psychological effect [42]. Moreover, when POS meets the nurses' emotional needs, a sense of responsibility and emotional commitment to the organization is likely to be produced, and their turnover tendency can therefore be reduced [20,43,44]. This also proves the results of POS on NPPB from another aspect.…”

Section: Discussionsupporting

confidence: 52%

Paediatric nurses’ general self-efficacy, perceived organizational support and perceived professional benefits from Class A tertiary hospitals in Jilin province of China: the mediating effect of nursing practice environment

Cheng

Cui

Chen

et al. 2020

BMC Health Serv Res

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Background: General self-efficacy is considered one of the most influential parameters affecting the quality of clinical practice and nurses' perceived professional benefits (NPPB). Perceived organizational support (POS) is regarded as being central in understanding job-related attitudes, and it is important to enhance POS for nurses to maintain their current employment. NPPB can further reduce nurses' job burnout and turn-over intention. Many studies have explored the relationships among general self-efficacy, POS, nursing practice environment (NPE) and NPPB. However, a moderating effect of NPE has not been fully explored in nurses, especially among paediatric nurses. Methods: A descriptive cross-sectional study was conducted from July to October 2018 with 300 paediatric nurses from 3 Class A tertiary hospitals in Jilin Province. The respondents completed the General Self-Efficacy Scale, Perceived Organizational Support Scale, Practice Environment Scale and Nurses' Perceived Professional Benefits Scale. The data were analyzed using path analysis and SPSS (version 23.0, IBM). Results: General self-efficacy and POS were significantly positively associated with NPPB, which showed that the model had a good fit to the data. NPE was found to play a partial mediating role between POS and NPPB and also had a complete mediating role between general self-efficacy and NPPB. Conclusions: The results suggest that general self-efficacy indirectly influences NPPB, and POS directly and indirectly influences NPPB by NPE. Effective measures should be taken to improve nurses' practice environment in hospitals to raise nurses' enthusiasm and confidence in their work.

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Section: Discussionsupporting

confidence: 52%

Paediatric nurses’ general self-efficacy, perceived organizational support and perceived professional benefits from Class A tertiary hospitals in Jilin province of China: the mediating effect of nursing practice environment

Cheng

Cui

Chen

et al. 2020

BMC Health Serv Res

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“…Currently, hospitality companies start to adopt service robots for various activities such as housekeeping attendants, bellboys, guides, hosts, porters, cooking staff, room servers, waiters, etc (Ivanov & Webster, 2019c;Ivanov, Webster & Berezina, 2017;Lu, Cai & Gursoy, 2019;Drexler & Lapré, 2019). Therefore, naturally, the number of studies on service robots in hospitality and tourism industry is growing (Choi, Choi, Oh & Kim, 2019;Ivanov, Gretzel, Berezina, Sigala & Webster, 2019;Li, Bonn, & Ye, 2019;Lu et al, 2019;Murphy, Gretzel, & Pesonen, 2019;Murphy, Hofacker & Gretzel, 2017;Tung & Law, 2017;Tung & Au, 2018;Yu & Ngan, 2019). On the other hand, there is an extensive literature related to restaurant experience (Andersson & Mossberg, 2004;Jeong & Jang, 2011;Jin, Lee & Huffman, 2012;Kim & Jang, 2019;Pantelidis, 2010;Ryu & Han, 2011;Velázquez, Blasco, Saura & Contrí, 2010).…”

Section: Introductionmentioning

confidence: 99%

Understanding the Robotic Restaurant Experience: A Multiple Case Study

Seyitoğlu¹,

Иванов²

2020

Preprint

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The purpose of this study is to investigate the robotic restaurant experience of travellers around the world and understand the components of robotic restaurant experience. Following this aim, travellers who had experienced a robotic restaurant were purposefully selected as a sample group for the study. Since the robotic restaurants are limited around the world, multiple case study method has been chosen to gather richer data. A user-generated content technique which is a form of qualitative case study method has been benefited. The data of this study were gathered between 18-29 November 2019 from travellers’ reviews (n=587) describing experiences they had between February 2013-November 2019. The results reveal a model of components of robotic restaurant experience that include seven main themes: attraction for kids, robotic system, service quality, memorable experience, ambience related attributes, food related attributes (economic value and gastronomic aspects), and deficiencies (in robotic system, in service quality, in ambience related attributes and in food related attributes). This paper is first to investigate the robotic restaurant experience of travellers around the world. Moreover, it contributes to the research on restaurant experience and offers a model of components of the robotic restaurant experience.

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“…While literature suggests that internal facing CAs that assist employees could lead to higher efficiency, engagement, morale and productivity among employees [22], we know little about the effects of external facing CAs on employees. Despite the debate around "robots replacing humans" there is a lack of empirical evidence on the effects of CAs on the human workforce in academic journals [23]. This study should be a first step in addressing this gap.…”

Section: Conversational Agentsmentioning

confidence: 98%

Conversational Agents - Exploring Generative Mechanisms and Second-hand Effects of Actualized Technology Affordances

Waizenegger¹,

Seeber²,

Dawson³

et al. 2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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Many organisations jumped on the bandwagon and implemented conversational agents (CAs) as a new communication channel. Customers benefit from shorter resolution times, ubiquitous availability, and consistent and compliant responses. However, despite the hype around CAs and the various benefits for customers, we know little about the effects of external facing CAs on the human workforce. This is crucial to better manage the possible changes in the work organisation. Adopting a critical realist stance and using the lens of technology affordances we explore a) why users increasingly actualize CA affordances and b) the first and second-hand effects of affordance actualisation on customers and human employees. We conducted semi-structured interviews with 18 experts in the field and introduce the term affordance effects pairs describing the relationships between the first and second-hand effects. We further explain which generative mechanisms lead to an increasing actualization of affordances and the associated effects.

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Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate

Cited by 407 publications

References 26 publications

Paediatric nurses’ general self-efficacy, perceived organizational support and perceived professional benefits from Class A tertiary hospitals in Jilin province of China: the mediating effect of nursing practice environment

Paediatric nurses’ general self-efficacy, perceived organizational support and perceived professional benefits from Class A tertiary hospitals in Jilin province of China: the mediating effect of nursing practice environment

Understanding the Robotic Restaurant Experience: A Multiple Case Study

Conversational Agents - Exploring Generative Mechanisms and Second-hand Effects of Actualized Technology Affordances

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