Hospitality teams: Knowledge sharing and service innovation performance

Meng, Hu; Horng, Jeou Shyan; Sun, Yu

doi:10.1016/j.tourman.2008.04.009

Cited by 490 publications

(114 citation statements)

References 62 publications

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“…Employee cynicism was measured with 11 items adopted from Kim et al (2009). Service innovative behavior was measured with six items adopted from prior studies (i.e., Hu, Horng, & Sun, 2009;Scott & Bruce, 1994). Knowledge hiding behavior is second-order construct with three dimensions namely evasive hiding, rationalized hiding, and playing dumb, each of these dimensions was measured with four items each adopted from (Connelly et al, 2012) work.…”

Section: Research Instrumentsmentioning

confidence: 99%

Linking Tolerance to Workplace Incivility, Service Innovative, Knowledge Hiding, and Job Search Behavior: The Mediating Role of Employee Cynicism

Aljawarneh

Atan

2018

Negotiation Conflict Man Res

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Although incivility has been identified as an important issue in workplaces, little research has focused on tolerance to workplace incivility. Drawing on conservation of resources and psychological ownership theory, this article investigates the mediating role of employee cynicism on the relationship between tolerance to workplace incivility and outcome variables (i.e., service innovative behavior, knowledge hiding behavior, and job search behavior) in the hospitality industry. Structural equation modeling and artificial neural network were applied on survey data obtained from five‐star hotels in Jordan. Building on the proposed theories, we show that employee cynicism mediates the link between tolerance to workplace incivility and knowledge hiding behavior, and job search behavior. Implications for theory and practice are discussed.

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Section: Research Instrumentsmentioning

confidence: 99%

Linking Tolerance to Workplace Incivility, Service Innovative, Knowledge Hiding, and Job Search Behavior: The Mediating Role of Employee Cynicism

Aljawarneh

Atan

2018

Negotiation Conflict Man Res

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“…Research conducted by Hu et al (2009) explained about knowledge sharing and culture in an organization. It was found to have an important influence on the performance of innovation found in organizations whose influence significantly affected one another.…”

Section: The Role Of Knowledge Sharing To Improve Innovationmentioning

confidence: 99%

“…In addition, there is a study of Sáenz et al (2011), which explained knowledge sharing as the main thing to improve the ability of innovation by having a positive impact and affecting the level of each innovation in company performance. Hu et al (2009) observed knowledge sharing at the individual level and innovative behavior of employees in the whole organization with hierarchical linear modeling as analysis method. The results showed a positive relationship between the two.…”

Section: The Role Of Knowledge Sharing To Improve Innovationmentioning

confidence: 99%

Analysis of Knowledge Sharing Using Canonical Correlation Toward Organizational Innovation

Supartini

Sukmawati

Anggraeni

2019

j. Organisasi dan manaj.

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This paper is based on the importance of knowledge sharing to create innovation in an organization to overcome the problem of PTPN competition with the private sector. The purpose of this study is to determine the relationship between knowledge sharing variables, which are tacit knowledge sharing and explicit knowledge sharing, on innovation variables, which are speed innovation and quality innovation. The data collection method used a questionnaire with a sample of 100 employees and data were analyzed using canonical correlation analysis. The results of the study showed that there was an influence on each variable. Explicit knowledge sharing had influence on the speed and quality of innovation and explicit knowledge sharing had influence on the speed and quality of innovation. Conclusions from this study were that both variables had a strong relationship, so companies can consider these variables in strategic planning.

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“…Some research findings show that knowledge sharing can give effects to business organizations in the ability to innovate. The research by Hu et al (2009) showed that the knowledge sharing activities provided by small and medium entrepreneurs can add the ability to innovate of every business organization that is being hit by business competition. Therefore, based on the existing literature and theory, the following hypothesis can be formulated as follows: H1 (Knowledge sharing has a positive influence on innovation capability).…”

Section: The Influence Of Knowledge Sharing On Innovation Capabilitymentioning

confidence: 99%

Knowledge Sharing, Innovation Capability, Responsive Capability, and Marketing Performance: an Empirical Study at UPN “Veteran” Jawa Timur

Prayogo

Nirawati

2019

ijbe

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Business organizations are required to be able to do effective marketing. Market change demands a business organization to have a marketing capability on innovation and responses in making a product to be competitive; therefore, it should create a quality product. Creating a quality product is influenced by the knowledge of products to be created so as to produce good marketing performance. The purposes of this study were to see how big an influence towards knowledge sharing innovation capability, and to identify the capability to respond to the market and performance marketing. A questionnaire was given to students who were in the university environment by using purposive sampling with accidental sampling. Reliability and validity were measured through the median and variation analysis of Cronbach's alpha, and Analysis using SEM model structure with SMARTPLS was used to test the relationship between research variables using 100 respondents. The results showed that sharing knowledge has a positive and significant effect on the capabilities of innovation and responsive capabilities, but insignificant effect on marketing performance. The responsive capability of innovation and capability on marketing performance are positive and significant.Abstrak: Organisasi bisnis dituntut untuk dapat melakukan pemasaran yang efektif. Perubahan pasar menuntut organisasi bisnis untuk memiliki kemampuan pemasaran dalam inovasi dan respons dalam membuat suatu produk menjadi kompetitif; oleh karena itu, ia harus menciptakan produk yang berkualitas. Menciptakan produk yang berkualitas dipengaruhi oleh pengetahuan produk yang akan diciptakan sehingga menghasilkan kinerja pemasaran yang baik. Tujuan dari penelitian ini adalah untuk melihat seberapa besar pengaruh terhadap kemampuan inovasi berbagi pengetahuan, dan untuk mengidentifikasi kemampuan untuk merespon pasar dan pemasaran kinerja. Sebuah kuesioner diberikan kepada siswa yang berada di lingkungan universitas dengan menggunakan purposive sampling dengan accidental sampling. Reliabilitas dan validitas diukur melalui median dan analisis variasi alpha Cronbach, dan Analisis menggunakan struktur model SEM dengan SMARTPLS digunakan untuk menguji hubungan antara variabel penelitian menggunakan 100 responden. Hasil penelitian menunjukkan bahwa berbagi pengetahuan memiliki pengaruh positif dan signifikan terhadap kemampuan inovasi dan kemampuan responsif, tetapi tidak berpengaruh signifikan terhadap kinerja pemasaran. Kemampuan inovasi dan kapabilitas responsif terhadap kinerja pemasaran adalah positif dan signifikan.Kata kunci: berbagi pengetahuan, kapabilitas pemasaran, kapabilitas inovasi, kapabilitas responsif, kinerja pemasaran

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Hospitality teams: Knowledge sharing and service innovation performance

Cited by 490 publications

References 62 publications

Linking Tolerance to Workplace Incivility, Service Innovative, Knowledge Hiding, and Job Search Behavior: The Mediating Role of Employee Cynicism

Linking Tolerance to Workplace Incivility, Service Innovative, Knowledge Hiding, and Job Search Behavior: The Mediating Role of Employee Cynicism

Analysis of Knowledge Sharing Using Canonical Correlation Toward Organizational Innovation

Knowledge Sharing, Innovation Capability, Responsive Capability, and Marketing Performance: an Empirical Study at UPN “Veteran” Jawa Timur

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