Hospitality Industry 5.0

Gangwar, Veer P.; Reddy, Deepika

doi:10.4018/978-1-6684-6403-8.ch010

Cited by 5 publications

(2 citation statements)

References 23 publications

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“…Moreover, Ukpabi et al (2019) noted Marriott Hotels' introduction of chatbot apps, leveraging the Facebook chatbot interface to facilitate hotel services through Messanger Box. Chatbots prove valuable in enhancing the prearrival experience (Calvaresi et al, 2023), allowing customers to reserve meals, spa appointments, and additional services (Gangwar & Reddy, 2023). Given technologies' diverse adoption across various sectors within the hospitality setting (Jayawardena et al, 2023), it becomes pertinent to explore potential differences in how guests interact with this emerging technology in each sector.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of consumer technology experience: The mediation role of customer satisfaction and its impact on customer loyalty and word of mouth.

Abd El Naby

2024

International Journal of Tourism, Archaeology and Hospitality

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This paper investigates the impact of AI-based chatbot technology experiences on customer loyalty and word-of-mouth (WOM) in the hotel context. This paper highlights the pivotal role of customer satisfaction as a mediation boundary in the underlying linkages. Using an online survey on Google Form, 310 five-star hotel guests within Greater Cairo responded. Their responses were analyzed using partial least squares structural equation modeling (PLS-SEM). This paper employed a multidimensional approach, exploring various aspects of customer experiences with chatbots and their subsequent effects on customer satisfaction outcomes. Findings revealed that customer experiences with chatbot technology positively affected customer satisfaction. Besides, customer loyalty and WOM were positively affected by customer satisfaction. Further, customer satisfaction partially mediated the nexuses between customer experiences of chatbots and both their loyalty and WOM. Accorsingly, this paper contributes valuable insights to the understanding of the focal role of chatbots in shaping customer perceptions and behaviors within the hospitality context. Therefore, analyzing customer feedback will allow hotel properties to improve their chatbot interactions with prospective customers to better match their preferences and encourage satisfied customers to share their positive experiences online. Furthermore, training and awareness programs can help hotel guests maximize the potential of chatbots, enhancing their immersive experiences. Lastly, implementing personalization strategies in chatbot interactions (e.g., tailoring responses based on guests' preferences) can enhance their satisfaction about these experiences.

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Section: Introductionmentioning

confidence: 99%

Evaluation of consumer technology experience: The mediation role of customer satisfaction and its impact on customer loyalty and word of mouth.

Abd El Naby

2024

International Journal of Tourism, Archaeology and Hospitality

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“…Industry 5.0 emphasizes human-centered construction. This trend prioritizes construction services and HR technology [24]. Kim (2022) advances sustainable buil §ding energy technologies [25].…”

Section: An Introduction To Thematic Area Interaction: the Aec Framew...mentioning

confidence: 99%

Reviewing and Integrating AEC Practices into Industry 6.0: Strategies for Smart and Sustainable Future-Built Environments

Almusaed,

Yitmen,

Almssad

2023

Sustainability

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This article explores the possible ramifications of incorporating ideas from AEC Industry 6.0 into the design and construction of intelligent, environmentally friendly, and long-lasting structures. This statement highlights the need to shift away from the current methods seen in the AEC Industry 5.0 to effectively respond to the increasing requirement for creative and environmentally sustainable infrastructures. Modern building techniques have been made more efficient and long-lasting because of AEC Industry 6.0’s cutting-edge equipment, cutting-edge digitalization, and ecologically concerned methods. The academic community has thoroughly dissected the many benefits of AEC Industry 5.0. Examples are increased stakeholder involvement, automation, robotics for optimization, decision structures based on data, and careful resource management. However, the difficulties of implementing AEC Industry 6.0 principles are laid bare in this research. It calls for skilled experts who are current on the latest technologies, coordinate the technical expertise of many stakeholders, orchestrate interoperable standards, and strengthen cybersecurity procedures. This study evaluates how well the principles of Industry 6.0 can create smart, long-lasting, and ecologically sound structures. The goal is to specify how these ideas may revolutionize the building industry. In addition, this research provides an in-depth analysis of how the AEC industry might best adopt AEC Industry 6.0, underscoring the sector-wide significance of this paradigm change. This study thoroughly analyzes AEC Industry 6.0 about big data analytics, the IoT, and collaborative robotics. To better understand the potential and potential pitfalls of incorporating AEC Industry 6.0 principles into the construction of buildings, this study examines the interaction between organizational dynamics, human actors, and robotic systems.

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A New Trend in Cryptographic Information Security for Industry 5.0: A Systematic Review

Shaikh,

Hajjej,

Uslu

et al. 2024

IEEE Access

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Malicious assaults and information leakage have grown in importance in practically every area of information and communication technology (ICT) in recent years. Enterprise ledger organization, preservation, security, and protection are all greatly aided by information security (IS). To maintain their positions in the market, industries must safeguard their data and other vital assets. The main goals of this paper's systematic review, which covers the entire process of privacy protection and security, are to introduce cryptographic IS for Industry 5.0 (the Fifth Industrial Revolution) as a comprehensive solution that provides regulatory compliance and IS policies in addition to the industrial goals. The review covers the four main areas: (i) recognizing the need for frameworks to be developed for a secure Industry 5.0 lifecycle; (ii) emphasizing security guidelines, procedures, and countermeasures for Industry 5.0; (iii) applying control, access, and availability in real-time; and (iv) proposing a futuristic architecture for industrial information security. Furthermore, the analysis of previously published state-of-the-art techniques is presented in this paper. These techniques survive with various limitations and challenges, including intercommunication exchange, fine-grained control access, and interconnectivity-related issues, which affect the adoption of an IS in industrial programmes. At the end of this systematic review, we investigated a few open research problems and mentioned those that are involved in the design of cryptographic re-encryption-enabled IS for future Industry 5.0 developments.

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Hospitality Industry 5.0

Cited by 5 publications

References 23 publications

Evaluation of consumer technology experience: The mediation role of customer satisfaction and its impact on customer loyalty and word of mouth.

Evaluation of consumer technology experience: The mediation role of customer satisfaction and its impact on customer loyalty and word of mouth.

Reviewing and Integrating AEC Practices into Industry 6.0: Strategies for Smart and Sustainable Future-Built Environments

A New Trend in Cryptographic Information Security for Industry 5.0: A Systematic Review

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