Abstract:The day-to-day activities of lodging businesses are marked by hospitality, but this routine was significantly impacted by the COVID-19 pandemic. Gradually, the sector resumed its activities, implementing specific protocols and good hygiene practices to prevent the spread of COVID-19 while providing guests with hospitality and safety. Guests share their experiences on the Internet, providing information about their stay and evaluating establishments based on the quality of services provided. This information de… Show more
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