Hospital choice by Indian customers - empirical testing of a standardised model of service provider selection criteria

Ganesan, P.; Joseph, Lallu; Sivakumar, Appa Iyer

doi:10.1504/ijbem.2021.114397

Cited by 2 publications

(1 citation statement)

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“…The reputation of a hospital, suggestions from family members and providers of outpatient services, personal experience with a hospital, and the distance from home were also important factors for German patients when choosing a hospital (de Cruppé and Geraedts, 2017). Another study by Palanisamy et al (2021) showed that the customer's choice was affected by how applicable and pertinent the standardized model was in the healthcare environment, while the patient's gender and age had no bearing on the hospital they chose.…”

Section: Discussionmentioning

confidence: 99%

Multiculturalism as a value in healthcare services in the Western Balkans

Maljichi,

Limani,

Tahirbegolli

et al. 2024

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In this study, we aimed to examine the healthcare preferences and perspectives of citizens in the Western Balkans (namely Albania, North Macedonia, Kosovo, Montenegro, Serbia, and Bosnia and Herzegovina), as well as their trust toward medical professionals of various genders and ages. Almost 4,000 citizens (N = 3,789) of six countries in the Western Balkans (Albania, North Macedonia, Kosovo, Montenegro, Serbia, and Bosnia and Herzegovina) were surveyed using a self-reported questionnaire in this inter-country cross-sectional study.Most of the participants state that their ethnicity (86%) or religion (89%) has no effect on receiving services in healthcare institutions when the doctor is from a different ethnicity or religion (p < 0.05). One-third of the study's participants stated that they don't necessarily prefer to be treated by medical doctors who approach all patients of different nationalities equally.Finally, this article demonstrates that the majority of Balkan citizens had no disparities when receiving medical care from a medical doctor of a different ethnicity or religion. About one-third of the research participants nurture tolerance and diversity as a behavior culture and do not want to be treated by a doctor who discriminates against patients of different nationalities.

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Section: Discussionmentioning

confidence: 99%