2000
DOI: 10.1177/002087280004300308
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Hope and despair at the front line

Abstract: Processes of organizational change in the human services are discussed from the perspective of front-line staff. The author argues that we can better appreciate responses to change by considering how staff strive to construct integrity in the light of challenges they construe to their values and their practices. Developmental and conceptual implications of the analysis are outlined in the context of change in human service organizations as they move towards an industrial or post-industrial era.

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Cited by 19 publications
(4 citation statements)
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“…The crisis of the Australian welfare state, and the resulting crisis of social work reached a zenith with what Bourdieu (1998) describes as 'the neoliberal project'. Concerns over the impact of neoliberalism on social work are evident in various sources, with strong evidence of dismantling, restructuring and fiscal strangling as part of neoliberal ideas and practices (Baines, 2006;Dominelli, 1999;Jones, 2000;Ferguson, Lavalette, & Whitmore, 2005;McDonald & Gray, 2006;Mendes, 2009). There is, however, some conjecture about the nature of the challenges social work faces and its possible responses in the context of neoliberalism (Ferguson, 2004;Leonard, 1997;Mendes, 2003).…”
Section: Neoliberalism and Social Workmentioning
confidence: 99%
See 1 more Smart Citation
“…The crisis of the Australian welfare state, and the resulting crisis of social work reached a zenith with what Bourdieu (1998) describes as 'the neoliberal project'. Concerns over the impact of neoliberalism on social work are evident in various sources, with strong evidence of dismantling, restructuring and fiscal strangling as part of neoliberal ideas and practices (Baines, 2006;Dominelli, 1999;Jones, 2000;Ferguson, Lavalette, & Whitmore, 2005;McDonald & Gray, 2006;Mendes, 2009). There is, however, some conjecture about the nature of the challenges social work faces and its possible responses in the context of neoliberalism (Ferguson, 2004;Leonard, 1997;Mendes, 2003).…”
Section: Neoliberalism and Social Workmentioning
confidence: 99%
“…Within the literature, the impact of neoliberalism on social workers is developed on a number of fronts. First, there are broad concerns over its impact on the welfare state generally and the flow-on consequences for social work; and second, there are more detailed investigations of the micro-impact of neoliberal ideas and practices on social workers' role, values and function (Baines, 2006(Baines, , 2008(Baines, , 2010Dominelli, 1999;Ferguson et al, 2004;Jones, 2000;McDonald & Gray, 2006;Mendes, 2009).…”
Section: Neoliberalism and Social Workmentioning
confidence: 99%
“…In turn, this ongoing contact coupled with heavy workloads and limited resources can negatively impact the well-being as well as the effectiveness of the HS providers. Such challenges are also noted in the academic literature and are important to consider in HS programming and planning (Jones, 2000;Siril et. al., 2020).…”
Section: Discussionmentioning
confidence: 99%
“…Decisions they were once entrusted with are no longer theirs to make leaving them feeling devalued and powerless (Baines, 2004). Burnout, job instability, and more stressful work environments have been a common story for many workers in the field making them more vulnerable to the ills of a market driven society (Jones, 2000). With financial support diminishing for social justice and community-oriented practices (Aronoson and Sammon, 2000 ;Cox, 2001), and the demands from funders to focus on individualized work with clients rather than community development initiatives (Abramovitz, 2006(Abramovitz, , 2005, members of progressive social service organizations are struggling to meet the immediate demands of their various stakeholders, and keep true to their original approaches.…”
Section: Introductionmentioning
confidence: 99%