HISTOQUAL: The development of a historic houses assessment scale

Frochot, Isabelle; Hughes, Howard L.

doi:10.1016/s0261-5177(99)00045-x

Cited by 150 publications

(135 citation statements)

References 19 publications

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“…In this sense, previous researches have examined factors influencing tourist behavior towards a repeat visitation. In tourism, major antecedents of revisit intention such as satisfaction (Baker & Crompton, 2000;Frochot & Hughes, 2000;Kozak, 2001Kozak, , 2003Petrik et al, 2001;Yuksel, 2001;Fuchs & Weiermair, 2003;Fallon & Schofield, 2003;Li & Carr, 2004;Jang & Feng, 2007), novelty seeking (Jang & Feng, 2007), perceived value (Petrik et al, 2001;Um et al, 2006;Chen & Tsai, 2007;Bigne et al, 2009), past vacation experience (Chen & Gursoy, 2001;Kozak, 2001;Petrik et al, 2001), safety (Chen & Gursoy, 2001), cultural differences (Reisinger & Turner, 1998;Chen & Gursoy, 2001), image (Ross, 1993;Milman & Pizam, 1995;Yoon & Uysal, 2005, Chi & Qu, 2008, motivation and satisfaction (Yoon & Uysal, 2005), and destination attributes (Akama, 2003;Chi & Qu, 2008;Zabkar et al, 2010) have been identified by various researchers. Chen & Tasi (2007) assert that "by understanding the relationships between future behavioral and its determinants, destination tourism managers would know better on how to build up an attractive image and improve their marketing efforts to maximize their use of resources" (p. 1116).…”

Section: Introductionmentioning

confidence: 99%

Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia

Som¹,

Marzuki²,

Yousefi³

et al. 2012

IJMS

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Revisit intention has been highlighted as an important research topic in competitive market of tourism destinations. Despite the considerable number of research on repeat visitors, it remains unclear why people undertake repeat visits and what kind of characteristics hold repeat visitors. This research aims to identify factors influencing repeat visitors to Sabah, Malaysia. The results of this study indicated that "destination image" and "relaxation and recreation" were the most important destination attributes and travel motives for repeat visitors to Sabah. Concerning their perception on destination loyalty, the study revealed that respondents were loyal to Sabah, intent to revisit and recommended Sabah as a holiday destination.

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Section: Introductionmentioning

confidence: 99%

Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia

Som¹,

Marzuki²,

Yousefi³

et al. 2012

IJMS

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“…The most widely used instrument is SERVQUAL, developed by Parasuraman et al in 1988 and revised in 1991 [9]. In the tourism industry, SERVQUAL is the most widely used and accepted service quality measurement model [12,34] such as LODFSERV for service quality in hotels [35], LOGQUAL [36][37][38], and HOTELQUAL [39], DINESERV for restaurants [34], HISTOQUAL for historical houses [40] and ECOSERV for ecotourism [41], RURALQUAL [42][43][44][45]. In particular, RURALQUAL was introduced and designated by Loureiro [42] and was consisted of 22 items.…”

Section: Literature Reviewmentioning

confidence: 99%

“…And those are RURALQUAL for a rural house in Portugal [42][43][44][45] and HISTOQUAL for historic house in U.K. [40,47]. Also, Reichel et al [5] developed and utilized the new measurement based on SERVQUAL for rural accommodations in Israel and the number of items in the measurements has been decreased to better evaluate small size facilities in rural tourism.…”

Section: Literature Reviewmentioning

confidence: 99%

Measuring Service Quality of Rural Accommodations

et al. 2018

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Abstract:The aim of this study is to examine the most important service quality factors for rural accommodations in rural tourism villages in South Korea by simultaneously utilizing Importance-Performance analysis (IPA) and gap analysis. The tabulated results were presented in a two-dimensional grid t showing the strengths and weaknesses of the tourism attributes being studied. Among the 18 items measuring the service quality of rural accommodations, there are no items identified for the concentrate quadrant. Ten items fall in the "Keep up the good work" quadrant, which indicates high performance and importance values. It also includes "the attitude of local residents", "the attitude of the accommodation's owner", and "the expertise of the owner". Management of rural accommodations in South Korea must make special efforts to maintain and improve service quality for these ten high performance and importance attributes. Gap analysis is used to illustrate how tourism operators can improve their service quality.

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“…Duas coletas de questionários podem também provocar tédio e confusão no respondente, bem como a composição da escala com quatro ou cinco itens podem não ser suficientes para capturar a variabilidade de cada dimensão (Buttle, 1995 Através do HISTOQUAL, a performance relativa de cada propriedade poderia ser analisada para indicar áreas para melhorar a qualidade do serviço. Além disso, a ferramenta pode ser readministrada periodicamente para seguir as tendências de qualidade do serviço (Frochot & Hughes, 2000).…”

Section: Referencial Teóricounclassified

Evaluating Museum Service Quality: A Scale Validation and Test

Gosling¹,

Silva²,

Mendes³

et al. 2016

RRV

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RESUMOMuseus, em muitos casos, são reconhecidos como espaços de lazer, entretenimento e turismo. Investigar as dimensões da qualidade de serviços em museus pode auxiliar no entendimento da satisfação dos visitantes de museus e melhorar a qualidade da experiência dos mesmos. O objetivo do artigo foi o de investigar as dimensões da qualidade percebida no Espaço do Conhecimento UFMG 6 , inaugurado em 2010 e parte do Circuito Cultural Praça da Liberdade, em Belo Horizonte, Minas Gerais, Brasil, propondo e validando uma escala. A metodologia foi quantitativa, utilizando a análise fatorial. A coleta de dados se deu por meio de questionário auto aplicado, totalizando 617 questionários. Dentre os resultados tem-se que a qualidade de serviços possui ao menos quatro dimensões: (1) qualidade da informação, (2) atendimento, (3) comunicação e (4) aspectos tangíveis. A última variável merece maior atenção dos gestores de museus, por ser a mais saliente dentre as outras.

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HISTOQUAL: The development of a historic houses assessment scale

Cited by 150 publications

References 19 publications

Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia

Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia

Measuring Service Quality of Rural Accommodations

Evaluating Museum Service Quality: A Scale Validation and Test

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