Hispanic-Serving Artificial Intelligence: Do Hispanic-Serving Institutions Use Chatbots and Can They Speak Spanish?
Z. W. Taylor,
Guillermo Ortega,
Susana H. Hernández
Abstract:Background or Context: Although many scholars have evaluated how Hispanic-serving institutions (HSIs) serve and can better serve Latinx students and their communities, scant research has integrated artificial intelligence (AI) technology within this evaluation of diversity and servingness. With institutions of higher education continuing to explore ways to integrate AI into their everyday operations, it is critical to understand whether HSIs are leveraging AI chatbot technology, given this specific technology’… Show more
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