High reliability leadership: A conceptual framework

PurposeThis paper aims to present a systematic literature review (SLR) to investigate how supply chain risk management (SCRM) is applied to the healthcare supply chains and which improvement opportunities are being missed in this segment.Design/methodology/approachThis SLR used the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) method to answer three research questions: (1) Which are the main gaps concerning healthcare supply chain risk management (HCSCRM)? (2) What is the definition of HCSCRM? and (3) What are the risk management techniques and approaches used in healthcare supply chains?FindingsThe authors present a complete summary of the HCSCRM body of research, investigating research strings like clinical engineering and high reliability organizations (HROs) and its relations with HCSCRM; (1) This research revealed the five pillars of HCSCRM; (2) The authors proposed a formal definition for HCSCRM considering all the literature blocks explored and (3) The authors generated a list of risks present in healthcare supply chains resulting from extensive article research.Research limitations/implicationsThe authors only reviewed international journal articles (published in the English language), excluding conference papers, dissertations and theses, textbooks, book chapters, unpublished articles and notes. In addition, the study did not thoroughly investigate specific countries' particularities concerning how the healthcare providers are organized.Originality/valueThe contribution of this article is threefold: (1) To the best of authors knowledge, there is no other SLR about HCSCRM published in the scientific literature by the time of realization of authors’ work, suggesting that is the first effort to fulfill this research gap; (2) Following the previous contribution, in this work the authors propose a first formal definition for HCSCRM and (3) The authors analyzed concepts such as clinical engineering and HROs to establish the building blocks of HCSCRM.

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“…becomes essential, mostly because of its potential of keeping an operation safe by collective priority(Martinez-C orcoles, 2018).…”

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confidence: 99%

A systematic literature review on supply chain risk management: is healthcare management a forsaken research field?

Senna

Reis

Santos

et al. 2020

BIJ

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“…Liden & Antonakis [ 27 ] a Martínez-Córcoles [ 28 ] state that each leadership must be examined in a specific context that defines the basic aspects of leadership styles. According to the authors, the most influential factor in leadership style seems to be the level of unpredictability due to the number of risk components involved in the situation and their novelty, which requires joining forces and cognitive diversity.…”

Section: Introductionmentioning

confidence: 99%

“…In a crisis context, leaders must take direct responsibility for organizing a work environment that introduces a competence-based approach to leaders in crises [ 32 ]. Martínez-Córcoles [ 28 ] and Kolbe et al [ 36 ] report Speaking up as an important tool for leading and coordinating teams, which implies having a questioning attitude.…”

Section: Introductionmentioning

confidence: 99%

Cognitive Diversity as the Quality of Leadership in Crisis: Team Performance in Health Service during the COVID-19 Pandemic

et al. 2021

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The level of leadership skills of healthcare team leaders has long been the subject of interest and many discussions. Several studies have pointed to their inadequacy, which is becoming a serious problem during the global crisis due to the Covid-19 pandemic. There is a direct link between the leadership in the healthcare system and its performance, conditioned by the level of decisions of leaders of medical teams. It is they who determine the performance of healthcare delivery. The study published in this article contains the results from the examination of the dependence between crisis leadership and team performance in healthcare providers. The subject of the research is the impact of cognitive diversity and the quality of crisis-leadership decision-making on the performance of medical teams in the acute crisis phase. The study was conducted on a research sample of 216 healthcare providers after the outbreak of the COVID-19 pandemic in Slovakia (April 2020). The respondents to the research sample involved team leaders in healthcare providers, who have been involved in managing the crisis. The study has justified the positive association between crisis leadership and team performance, which is mediated by cognitive diversity, supporting the quality of decision-making in crisis leadership. The results of the research have proven that the performance of the medical team in the acute crisis phase can be positively influenced through qualified decision-making in crisis leadership amplified by the usage of cognitive diversity.

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“…Policies, procedures and automatic protections (such as flight envelope protection) that keep aircraft within safe limits also limit the exposure of pilots to the full repertoire of potential aircraft behavior. Together, these conditions can encourage routinization and erode the ability of crews to interpret and respond to rare, unusual situations(Martínez-Córcoles et al, 2014, Martínez-Córcoles, 2018).…”

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Safe limits, mindful organizing and loss of control in commercial aviation

2019

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In commercial aviation, loss of control (LOC) incidents are currently the single biggest cause of accident fatalities. Although LOC incidents typically have multiple causes, inappropriate flight crew responses to unfamiliar conditions are a major contributor. It has been suggested that restricted exposure to unusual aircraft behavior and limited manual flying are partly responsible for this, both of which are aggravated by high levels of flight deck automation. In this paper, we draw on ideas from humanautomation interactions, organizational limits, mindful organizing and sensemaking to explore how systems that are very safe by design may subtly undermine mindful organizing, reducing the ability of operators to handle unusual and expected situations. We discuss "the paradox of almost totally safe systems" (Amalberti, 2001) and argue that as systems become safer by design it is increasingly difficult for operators to handle for unusual, extreme events, partly due to an erosion of mindful organizing, partly to the limitations of existing training and simulation.

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High reliability leadership: A conceptual framework

Cited by 21 publications

References 44 publications

A systematic literature review on supply chain risk management: is healthcare management a forsaken research field?

A systematic literature review on supply chain risk management: is healthcare management a forsaken research field?

Cognitive Diversity as the Quality of Leadership in Crisis: Team Performance in Health Service during the COVID-19 Pandemic

Safe limits, mindful organizing and loss of control in commercial aviation

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