Abstract:Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI (Artificial Intelligence) world. The quality of the chatbot is, therefore, key. However, as is the case in general with AI-IAs, it is especially challenging to assess and control the quality of chatbot systems. Beyond the inherent statistical nature of these systems, where occas… Show more
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