2015
DOI: 10.1002/hrm.21767
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High‐Performance Work Systems in Professional Service Firms: Examining the Practices‐Resources‐Uses‐Performance Linkage

Abstract: Professional service fi rms (PSFs) play an important role in the knowledge-based economy. Their success is highly dependent on their people, the knowledge resources they possess, and how they use these resources. However, how to systematically manage human resources to attain high performance is not fully understood. This study addresses this issue by investigating the linkage mechanisms through which high-performance work systems (HPWS) infl uence the performance of PSFs. We integrate resource-based and dynam… Show more

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Cited by 114 publications
(159 citation statements)
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References 162 publications
(348 reference statements)
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“…The mutual gains model indicates that HPWSs can help organisations and individuals simultaneously (Guest, ). Extant HPWS studies have primarily tested the positive influence of HPWSs on both proximal (e.g., human, social, and organisational capital and motivation; e.g., Aryee, Walumbwa, Seidu, & Otaye, ; Fu, Flood, Bosak, Rousseau, Morris, & O'Regan, ) and distal (e.g., voluntary turnover, operational outcomes, and financial outcomes; e.g., Aryee et al, ; Fu et al, ; Sun, Aryee, & Law, ) organisational outcomes. HPWSs also relate to individual outcomes, including job satisfaction (e.g., Ogbonnaya & Valizade, ), organisational commitment (e.g., Ogbonnaya Daniels, Connolly, & van Veldhoven, ), and individual performance (e.g., Liao Toya, Lepak, & Hong, ).…”
Section: Introductionmentioning
confidence: 99%
“…The mutual gains model indicates that HPWSs can help organisations and individuals simultaneously (Guest, ). Extant HPWS studies have primarily tested the positive influence of HPWSs on both proximal (e.g., human, social, and organisational capital and motivation; e.g., Aryee, Walumbwa, Seidu, & Otaye, ; Fu, Flood, Bosak, Rousseau, Morris, & O'Regan, ) and distal (e.g., voluntary turnover, operational outcomes, and financial outcomes; e.g., Aryee et al, ; Fu et al, ; Sun, Aryee, & Law, ) organisational outcomes. HPWSs also relate to individual outcomes, including job satisfaction (e.g., Ogbonnaya & Valizade, ), organisational commitment (e.g., Ogbonnaya Daniels, Connolly, & van Veldhoven, ), and individual performance (e.g., Liao Toya, Lepak, & Hong, ).…”
Section: Introductionmentioning
confidence: 99%
“…Moreover, flexible employees maintain profitable relationships with customers that contribute to meeting those customers' needs, as well as to improving their satisfaction levels (Youndt and Snell, 2004;Fu et al, 2015).…”
Section: Hypothesis 1 Hr Flexibility Is Positively Related To Organimentioning
confidence: 99%
“…Organizational linkage theory can provide insight into organizational change on multiple levels. Essentially, the theory posits the conditions under which change of an activity at one level of an organization will ultimately affect the outcomes or activity at yet another level (Fu et al, 2015;Goodman, 2000;Wilson, 2009). Using the framework of organization linkage theory, a quantitative study could explore the relationship between changes in agency policies, organizational culture, and their impact on dispersed social workers' organizational identification.…”
Section: Implications For Researchmentioning
confidence: 99%