“…On the other hand, this study provides a lens to understand the equivocal findings on the relationship between HPWS and work-to-family interface. Reviewing the literature, there is research reporting that HPWS is good for work-to-family experience (e.g., Babic, Stinglhamber, & Hansez, 2019;Wattoo, Zhao, & Xi, 2020), but there is also research indicating that HPWS is bad for work-to-family experience (e.g., Shih, Chiang, & Hsu, 2010;White et al, 2003). Considering two forms of work-to-family interface (i.e., WFC and WFE) and two underlying mechanisms (i.e., the motivational process and the strain process), our research indicates that SHPWS both enhances WFE through customer orientation and induces WFC through service workload.…”