High performance teamwork training and systems redesign in outpatient oncology

Abstract

Team training improved communication, task coordination and perceptions of efficiency, quality, safety and interactions among team members as well as patient perception of care coordination.

Teams and Teamwork During a Cancer Diagnosis: Interdependency Within and Between Teams

“…There is ample evidence that such training is effective when implemented in a supportive organizational setting or incorporated into practitioners own settings. 21,30 Meanwhile, we must also learn more through carefully studying how teams contribute to the process of cancer care delivery, and therefore encourage readers to consider what we know and need to know about cancer care delivery.…”

“…Establishing standardized protocols also facilitates performance of role functions. 21 A critical question that was recently addressed by the IOM is the exact role and responsibility of the patient. 22 The report notes that people become members of a team when (1) they communicate information that directly helps guide the work of other team members; (2) take action that contributes directly to the teams' products, services, or desired outcomes; (3) are acknowledged as a member of the team by other team members; and (4) help the team carry out actions, goals, and aims that are centered on the unique needs of the person seeking care.…”

The Unique Strengths and Leadership of Women in Cardiology in the Context of Team-Centered Medical Care, Academic Medicine, and Biomedical Science

“…Implicit in medical education, but not often didactically taught, is the ability to successfully work in teams for the collective aim of improving and streamlining patient care and quality of life. More recently, directed interventions at improving medical teamwork have been systematically studied [4,5]. The use of teamwork skills borrowed from athletic teams on medical rounds was demonstrated to decrease 30-day readmission rates and improve caregiver satisfaction and medical student teaching [5].…”

Regional Process Redesign of Lung Cancer Care: A Learning Health System Pilot Project

“…Concept maps and system diagrams facilitated an understanding of the internal and external interdependencies and linkages in the regional diagnostic system. The application of process improvement tools to clinical practice provided learning opportunities for practitioners to update their clinical and non-clinical knowledge [31][32][33] . The patient value outcomes were defined as improvement in the provincial metrics for timely diagnosis (the diagnostic assessment program [dap] performance metric) and access to consults for treatment (the Referral to Consult metrics).…”