Hierarchy of Value Perceived by Groups of Users About Their Neighbourhood

Abstract

The value perceived by the client is a concept that has attracted a growing interest among Lean Construction researchers. The perceived value, associated with the Means-End Chain Model and the laddering technique, has allowed for the understanding of the personal values influence on the users' perception of value. The application of this concept regarding the built environment on the neighbourhood, scale has the potential for contributing to the concept of value consolidation. The aim of this paper is to identify and compare the perception of value of two user groups of a neighbourhood. The research strategy adopted was case study. The main study contributions refer to the contribution of the perception of value knowledge in the complex relationship between users and the built environment.

Lean product development and design management

“…At the IGLC conferences, reflexions about the concept of Value itself emerged in 2009 with Salvatierra-Garrido, Pasquire and Thorpe's paper, and discussions on how value perception is established in a hierarchical manner for customers, which was also highlighted by Lima et al, (2009). From 2011, some research focused on adapting the means-end chain theory to understand how project attributes and consequences in use can lead to the achievement of goals and values desired by customers (Bonatto, Miron and Formoso, 2011;Brito and Formoso, 2014;Hentschke et al, 2014;Nascimento and Miron, 2017). Overall, research around value as a concept, and how to better support its achievement in design is still needed.…”