Hidden Treasure on the Road to Xanadu: What Connecting Library Service Usage Data to Unique Student IDs Can Reveal

Beile, Penny; Choudhury, Kanak; Wang, Morgan C.

doi:10.1080/01930826.2016.1235899

Cited by 7 publications

(4 citation statements)

References 28 publications

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“…Examples of customer data include anonymized lending data and data found through card swipes when entering the library or using various services (which may not be anonymized). Examining library patron data has been a topic of increasing discussion in assessment conferences and papers, much of it surrounding the need to demonstrate library value to university administration (Matthews, 2012;Beile, Choudhury, & Wang, 2017;Renaud, Britton, Wang, & Ogihara, 2015). However, there are concerns regarding the privacy of this data (Varnum, 2015;Chen et al, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

University Community Engagement and the Strategic Planning Process

Miller

2018

EBLIP

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Objectives- To understand how university libraries are engaging with the university community (students, faculty, campus partners, administration) when working through the strategic planning process. Methods- Literature review and exploratory open-ended survey to members of CAUL (Council of Australian University Librarians), CARL (Canadian Association of Research Libraries), CONZUL (Council of New Zealand University Librarians), and RLUK (Research Libraries UK) who are most directly involved in the strategic planning process at their library. Results- Out of a potential 113 participants from 4 countries, 31 people replied to the survey in total (27%). Libraries most often mentioned the use of regularly-scheduled surveys to inform their strategic planning which helps to truncate the process for some respondents, as opposed to conducting user feedback specifically for the strategic plan process. Other quantitative methods include customer intelligence and library-produced data. Qualitative methods include the use of focus groups, interviews, and user experience/design techniques to help inform the strategic plan. The focus of questions to users tended to fall towards user-focused (with or without library lens), library-focused, trends & vision, and feedback on plan. Conclusions- Combining both quantitative and qualitative methods can help give a fuller picture for librarians working on a strategic plan. Having the university community join the conversation in how the library moves forward is an important but difficult endeavour. Regardless, the university library needs to be adaptive to the rapidly changing environment around it. Having a sense of how other libraries engage with the university community benefits others who are tasked with strategic planning

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Section: Literature Reviewmentioning

confidence: 99%

University Community Engagement and the Strategic Planning Process

Miller

2018

EBLIP

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“…For example, Huang et al (2014) extracted the context of use and behaviour patterns to significantly improve the interactive interface of tablet reading systems. In addition, library usage mining have also been recently used to predict library user subscription item sets (Weng and Weng, 2016) and to improve student academic performance (Beile et al , 2017). To make academic libraries more effective, library data are often mined together with the data collected on users (students and academics) (Renaud et al , 2015).…”

Section: Library Usage Mining – Literature Reviewmentioning

confidence: 99%

Library usage mining in the context of alternative costs

Hájek

Stejskal

2017

LHT

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Purpose The behaviour of a library user is based on his ability to evaluate the consumption of library services based on alternative market services. The purpose of this paper is to study the usage behaviour in a public library building in the context of alternative costs instead of a narrow focus on book circulation data. Design/methodology/approach By library usage mining, using associative rules, the authors described the behaviour of library users and identified the typical behaviour during the visits. The authors analyse the results in the context of alternative costs assigned to the visits. Findings The results confirm that some underused services, such as digital services, deliver significantly greater benefit. The frequency of use, the duration of visit and the number of items used are associated with higher alternative costs. There were no significant differences in alternative cost within economic groups (excluding pensioners). This paper identified 41 frequent patterns with different alternative costs. Research limitations/implications The limitation of this study is the fact that data for library usage mining were collected using a questionnaire survey. Practical implications This may be particularly important for both policy makers and library management. The first beneficiaries are donors and patrons, who can learn about the benefit that libraries bring to society. The proposed system for library usage mining also enables managers to promote specific (effective) services, take steps to avoid readers leaving, and improve the adoption of library services. It can also be used to adapt the location of library services. Librarians, especially those who engage in acquisitions, may also use this information in their evidence-based decisions about the design of services. Originality/value So far, there has been no relevant research on the economic aspects of extracted behaviour patterns. Therefore, this study revealed users’ economic preferences using a questionnaire survey that supplemented transaction data. The ability to describe users’ behaviour can provide library management with enough information to realise evidence-based decision making.

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“…Data from four semesters, Fall 2014-Fall 2015, show that students who use library services have an average end-of-semester grade point average (GPA) of 3.20, while students who do not have an average end-of-semester GPA of 3.05 (Beile et al , 2016). For the Fall 2014 data, we examined transfer and FTIC status and found that 21.19 per cent of FTIC students ( n = 5,231) used one or more of the library services examined in the study, while only 17.44 per cent of transfer student did ( n = 4,608) (Beile et al , 2017). Although there is evidence that using library services goes hand in hand with better grades, a significantly smaller portion of transfer students used library services than FTIC students.…”

Section: Interview April 2017mentioning

confidence: 99%

An interview with Rachel Mulvihill and colleagues at the university of Central Florida about the foundations of excellence transfer initiative

Ivins

Mulvihill

2017

Reference Services Review

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Purpose -The purpose of this paper was to ask librarian Rachel Mulvihill (Head of Teaching and Engagement) and colleagues at University of Central Florida libraries about the Foundations of Excellence Transfer Initiative, an extensive, university-wide self-study program examining their transfer student needs for success and retention. University librarians participated in Foundational Dimensions groups in the first year of the program and with action groups in the second year.Design/methodology/approach -This is an interview.Findings -Participation in campus-wide initiatives to reach transfer students improved the libraries' image in the university system, strengthened inter-department connections and supported the success of transfer students. Developing personal connections with transfer students and understanding your school's transfer population needs and dialogues with feeder school can help libraries better support their student populations.Originality/value -The integration of library staff into a system-wide transfer-student assessment program is rare, if not unique.

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Hidden Treasure on the Road to Xanadu: What Connecting Library Service Usage Data to Unique Student IDs Can Reveal

Cited by 7 publications

References 28 publications

University Community Engagement and the Strategic Planning Process

University Community Engagement and the Strategic Planning Process

Library usage mining in the context of alternative costs

An interview with Rachel Mulvihill and colleagues at the university of Central Florida about the foundations of excellence transfer initiative

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