Hey Alexa! A Magic Spell of Social Glue?: Sharing a Smart Voice Assistant Speaker and Its Impact on Users’ Perception of Group Harmony

Lee, Kiljae K.; Lee, Kyung Young; Sheehan, Lorn

doi:10.1007/s10796-019-09975-1

Cited by 53 publications

(43 citation statements)

References 98 publications

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“…[ [54][55][56][57] but also because they have been shown to bring benefits such as social cohesion [58] or improve comfort and allow the user to interact in a very natural way with machines, since speech is the main mode of communication for humans [59]. In our case, the last of the pillars that make up the HERMES system is precisely the assistant but endowed with greater intelligence, as we will indicate below.…”

Section: Virtual Assistantmentioning

confidence: 96%

“…The development of natural dialogues between humans and machines is one of the goals of AI [50,52]. Voice assistants are here to stay [53], not only because of their benefits for people with specific needs or older adults [54][55][56][57] but also because they have been shown to bring benefits such as social cohesion [58] or improve comfort and allow the user to interact in a very natural way with machines, since speech is the main mode of communication for humans [59]. In our case, the last of the pillars that make up the HERMES system is precisely the assistant but endowed with greater intelligence, as we will indicate below.…”

Section: Virtual Assistantmentioning

confidence: 99%

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Energy Management Expert Assistant, a New Concept

Linan-Reyes

Garrido-Zafra

Gil-de-Castro

et al. 2021

Sensors

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In recent years, interest in home energy management systems (HEMS) has grown significantly, as well as the development of Voice Assistants that substantially increase home comfort. This paper presents a novel merging of HEMS with the Assistant paradigm. The combination of both concepts has allowed the creation of a high-performance and easy-to-manage expert system (ES). It has been developed in a framework that includes, on the one hand, the efficient energy management functionality boosted with an Internet of Things (IoT) platform, where artificial intelligence (AI) and big data treatment are blended, and on the other hand, an assistant that interacts both with the user and with the HEMS itself. The creation of this ES has made it possible to optimize consumption levels, improve security, efficiency, comfort, and user experience, as well as home security (presence simulation or security against intruders), automate processes, optimize resources, and provide relevant information to the user facilitating decision making, all based on a multi-objective optimization (MOP) problem model. This paper presents both the scheme and the results obtained, the synergies generated, and the conclusions that can be drawn after 24 months of operation.

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Section: Virtual Assistantmentioning

confidence: 96%

Section: Virtual Assistantmentioning

confidence: 99%

Energy Management Expert Assistant, a New Concept

Linan-Reyes

Garrido-Zafra

Gil-de-Castro

et al. 2021

Sensors

View full text Add to dashboard Cite

show abstract

“…The term usability testing, which we differentiate here by referring to it as conventional usability testing, is frequently broadly applied to techniques that test products, devices, websites and processes as in (Kim et al, 2005;Fang & Holsapple, 2011;Dörndorfer & Seel, 2020;Lee et al, 2020). This, however, is usually an incorrect application of the term.…”

Section: Usability Testingmentioning

confidence: 99%

Remote HRI: a Methodology for Maintaining COVID-19 Physical Distancing and Human Interaction Requirements in HRI Studies

Gittens

2021

Inf Syst Front

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Observing how humans and robots interact is an integral part of understanding how they can effectively coexist. This ability to undertake these observations was taken for granted before the COVID-19 pandemic restricted the possibilities of performing HRI study-based interactions. We explore the problem of how HRI research can occur in a setting where physical separation is the most reliable way of preventing disease transmission. We present the results of an exploratory experiment that suggests Remote-HRI (R-HRI) studies may be a viable alternative to traditional face-to-face HRI studies. An R-HRI study minimizes or eliminates in-person interaction between the experimenter and the participant and implements a new protocol for interacting with the robot to minimize physical contact. Our results showed that participants interacting with the robot remotely experienced a higher cognitive workload, which may be due to minor cultural and technical factors. Importantly, however, we also found that whether participants interacted with the robot in-person (but socially distanced) or remotely over a network, their experience, perception of, and attitude towards the robot were unaffected.

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“…Smart speakers empowered by various affordances are equipped with high levels of communication capability, providing users with voice-activated interfaces (Kowalczuk, 2018; Lee et al , 2019). For example, individuals can use a voice-enabled recognition interface to navigate through a considerable number of product options and choices on the internet (Lee et al , 2019; Shum et al , 2018).…”

Section: Introductionmentioning

confidence: 99%

Hey Alexa: examining the effect of perceived socialness in usage intentions of AI assistant-enabled smart speaker

Hsieh

Lee

2021

JRIM

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Purpose Artificially intelligent (AI) assistant-enabled smart speaker not only can provide assistance by navigating the massive amount of product and brand information on the internet but also can facilitate two-way conversations with individuals, thus resembling a human interaction. Although smart speakers have substantial implications for practitioners, the knowledge of the underlying psychological factors that drive continuance usage remains limited. Drawing on social response theory and the technology acceptance model, this study aims to elucidate the adoption process of smart speakers. Design/methodology/approach A field survey of 391 smart speaker users were obtained. Partial least squares structural equation modeling was used to analyze the data. Findings Media richness (social cues) and parasocial interactions (social role) are key determinants affecting the establishment of trust, perceived usefulness and perceived ease of use, which, in turn, affect attitude, continuance usage intentions and online purchase intentions through AI assistants. Originality/value AI assistant-enabled smart speakers are revolutionizing how people interact with smart products. Studies of smart speakers have mainly focused on functional or technical perspectives. This study is the first to propose a comprehensive model from both functional and social perspectives of continuance usage intention of the smart speaker and online purchase intentions through AI assistants.

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Hey Alexa! A Magic Spell of Social Glue?: Sharing a Smart Voice Assistant Speaker and Its Impact on Users’ Perception of Group Harmony

Cited by 53 publications

References 98 publications

Energy Management Expert Assistant, a New Concept

Energy Management Expert Assistant, a New Concept

Remote HRI: a Methodology for Maintaining COVID-19 Physical Distancing and Human Interaction Requirements in HRI Studies

Hey Alexa: examining the effect of perceived socialness in usage intentions of AI assistant-enabled smart speaker

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