Heuristics for Supporting Cooperative Dashboard Design

Setlur, Vidya; Correll, Michael; Satyanarayan, Arvind; Tory, Melanie

doi:10.1109/tvcg.2023.3327158

Cited by 3 publications

(1 citation statement)

References 87 publications

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“…Dashboards have proven invaluable in public health settings [28,29] owing to their ability to visually summarize key metrics and statistics [30,31], thereby aiding surveillance and fostering evidence-based responses to emerging health threats [32,33]. Furthermore, dashboards are conducive to collaborative sense making among multiple individuals [34][35][36]. This feature makes them particularly suited to fatality review meetings, which are designed to be collaborative and deliberative in nature.…”

Section: Introductionmentioning

confidence: 99%

Development of a Real-Time Dashboard for Overdose Touchpoints: User-Centered Design Approach

Salvi,

Gillenwater,

Cockrum

et al. 2024

JMIR Hum Factors

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Background Overdose Fatality Review (OFR) is an important public health tool for shaping overdose prevention strategies in communities. However, OFR teams review only a few cases at a time, which typically represent a small fraction of the total fatalities in their jurisdiction. Such limited review could result in a partial understanding of local overdose patterns, leading to policy recommendations that do not fully address the broader community needs. Objective This study explored the potential to enhance conventional OFRs with a data dashboard, incorporating visualizations of touchpoints—events that precede overdoses—to highlight prevention opportunities. Methods We conducted 2 focus groups and a survey of OFR experts to characterize their information needs and design a real-time dashboard that tracks and measures decedents’ past interactions with services in Indiana. Experts (N=27) were engaged, yielding insights on essential data features to incorporate and providing feedback to guide the development of visualizations. Results The findings highlighted the importance of showing decedents’ interactions with health services (emergency medical services) and the justice system (incarcerations). Emphasis was also placed on maintaining decedent anonymity, particularly in small communities, and the need for training OFR members in data interpretation. The developed dashboard summarizes key touchpoint metrics, including prevalence, interaction frequency, and time intervals between touchpoints and overdoses, with data viewable at the county and state levels. In an initial evaluation, the dashboard was well received for its comprehensive data coverage and its potential for enhancing OFR recommendations and case selection. Conclusions The Indiana touchpoints dashboard is the first to display real-time visualizations that link administrative and overdose mortality data across the state. This resource equips local health officials and OFRs with timely, quantitative, and spatiotemporal insights into overdose risk factors in their communities, facilitating data-driven interventions and policy changes. However, fully integrating the dashboard into OFR practices will likely require training teams in data interpretation and decision-making.

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Section: Introductionmentioning

confidence: 99%

Development of a Real-Time Dashboard for Overdose Touchpoints: User-Centered Design Approach

Salvi,

Gillenwater,

Cockrum

et al. 2024

JMIR Hum Factors

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show abstract

Early development of local data dashboards to depict the substance use care cascade for youth involved in the legal system: qualitative findings from end users

Dir,

O’Reilly,

Pederson

et al. 2024

BMC Health Serv Res

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Introduction Rates of substance use are high among youth involved in the legal system (YILS); however, YILS are less likely to initiate and complete substance use treatment compared to their non legally-involved peers. There are multiple steps involved in connecting youth to needed services, from screening and referral within the juvenile legal system to treatment initiation and completion within the behavioral health system. Understanding potential gaps in the care continuum requires data and decision-making from these two systems. The current study reports on the development of data dashboards that integrate these systems’ data to help guide decisions to improve substance use screening and treatment for YILS, focusing on end-user feedback regarding dashboard utility. Methods Three focus groups were conducted with n = 21 end-users from juvenile legal systems and community mental health centers in front-line positions and in decision-making roles across 8 counties to gather feedback on an early version of the data dashboards; dashboards were then modified based on feedback. Results Qualitative analysis revealed topics related to (1) important aesthetic features of the dashboard, (2) user features such as filtering options and benchmarking to compare local data with other counties, and (3) the centrality of consistent terminology for data dashboard elements. Results also revealed the use of dashboards to facilitate collaboration between legal and behavioral health systems. Conclusions Feedback from end-users highlight important design elements and dashboard utility as well as the challenges of working with cross-system and cross-jurisdiction data.

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Development of a Real-Time Dashboard for Overdose Touchpoints: User-Centered Design Approach (Preprint)

Salvi,

Gillenwater,

Cockrum

et al. 2024

Preprint

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BACKGROUND Overdose Fatality Review (OFR) is an important public health tool for shaping overdose prevention strategies in communities. However, OFR teams review only a few cases at a time, which typically represent a small fraction of the total fatalities in their jurisdiction. Such limited review could result in a partial understanding of local overdose patterns, leading to policy recommendations that do not fully address the broader community needs. OBJECTIVE This study explored the potential to enhance conventional OFRs with a data dashboard, incorporating visualizations of touchpoints—events that precede overdoses—to highlight prevention opportunities. METHODS We conducted 2 focus groups and a survey of OFR experts to characterize their information needs and design a real-time dashboard that tracks and measures decedents’ past interactions with services in Indiana. Experts (N=27) were engaged, yielding insights on essential data features to incorporate and providing feedback to guide the development of visualizations. RESULTS The findings highlighted the importance of showing decedents’ interactions with health services (emergency medical services) and the justice system (incarcerations). Emphasis was also placed on maintaining decedent anonymity, particularly in small communities, and the need for training OFR members in data interpretation. The developed dashboard summarizes key touchpoint metrics, including prevalence, interaction frequency, and time intervals between touchpoints and overdoses, with data viewable at the county and state levels. In an initial evaluation, the dashboard was well received for its comprehensive data coverage and its potential for enhancing OFR recommendations and case selection. CONCLUSIONS The Indiana touchpoints dashboard is the first to display real-time visualizations that link administrative and overdose mortality data across the state. This resource equips local health officials and OFRs with timely, quantitative, and spatiotemporal insights into overdose risk factors in their communities, facilitating data-driven interventions and policy changes. However, fully integrating the dashboard into OFR practices will likely require training teams in data interpretation and decision-making.

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Heuristics for Supporting Cooperative Dashboard Design

Cited by 3 publications

References 87 publications

Development of a Real-Time Dashboard for Overdose Touchpoints: User-Centered Design Approach

Development of a Real-Time Dashboard for Overdose Touchpoints: User-Centered Design Approach

Early development of local data dashboards to depict the substance use care cascade for youth involved in the legal system: qualitative findings from end users

Development of a Real-Time Dashboard for Overdose Touchpoints: User-Centered Design Approach (Preprint)

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