Heuristic Evaluation of Mobile Usability: A Mapping Study

Salgado, André de Lima; Freire, André Pimenta

doi:10.1007/978-3-319-07227-2_18

Cited by 35 publications

(6 citation statements)

References 27 publications

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“…Usability-inuse is defined as "the degree to which specified users can achieve specified goals with effectiveness in use, efficiency in use and satisfaction in use in a specified context of use" [39]. Many studies have been carried out with the intention of enhancing usability within the context of mobile applications [40][41][42], and many models have been proposed [43,44]. Mobile limitations such as small screen size, connectivity issues and limited input modalities have an effect on the usability of m-health apps [9,45].…”

Section: Introductionmentioning

confidence: 99%

Compliance of Blood Donation Apps with Mobile OS Usability Guidelines

et al. 2015

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The aim of this paper is to employ the guidelines of Android, iOS, Blackberry and Windows Phone to analyze the usability compliance of free blood donation (BD) apps. An analysis process based on a systematic review protocol is used to select free BD apps. An assessment is conducted using a questionnaire composed of 13 questions concerning the compliance of free BD apps with Android, Blackberry, iOS and Windows Phone usability guidelines. A total of 133 free BD apps have been selected from the 188 BD apps identified. Around 63% of the free BD apps selected have a good compliance with mobile OS usability recommendations. Around 72% of Android, 57% of Windows Phone, 33% of iOS and 33% of Blackberry BD apps have a high usability score. The aspect of BD app behavior should be improved along with some style components: the use of pictures to explain ideas and the adaptation of the app to both horizontal and vertical orientations. Structure patterns should also be used to improve the structure aspect of a BD app. Usability is a quality aspect that should be improved in current BD apps. Our study provides smartphone users with a list of usable free BD apps and BD app developers with recommendations.

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Section: Introductionmentioning

confidence: 99%

Compliance of Blood Donation Apps with Mobile OS Usability Guidelines

et al. 2015

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“…Neilson's heuristic measures have been widely used on mobile usability (Salgado and Freire, 2014). However, it mainly focused on practical experience such as ease of use, response speed, and friendly interface, which may not be adequate for older adults (Nielsen and Levy, 1994).…”

Section: User Experiencementioning

confidence: 99%

Role of Interface Design: A Comparison of Different Online Learning System Designs

2021

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Mobile devices are becoming an indispensable part of the daily lives and learning habits of older adults with the easy access of the Internet. It enhances the connection between old users and online education, which supplies an approach to cultivate them with innovative concepts and entrepreneurship of education. However, the complicated navigation of information systems (IS) confuses older adults, and gets them disoriented in searches of information, in addition, to influencing online activities for older adults. This study aims to investigate what kind of navigation of IS is suitable for older adults. A 2 × 2 (2 factors, 2 levels) mixed experimental design was employed. The two factors were, respectively, cognitive load (CL) and navigation structure (NS). A sample of 40 older participants (mean age = 64.37, SD = 4.03) performed online learning tasks in terms of innovative concept using linear hierarchical or mixed NSs under different time pressures. The results showed that linear hierarchical navigation is more appropriate for the elderly when learning and generating innovative concepts on smartphones, as the interaction between CL and NS exists. Overall, the findings combined suggest that the linear hierarchical NS, compared to mixed hierarchical navigation, obtained better usability in terms of task efficiency, CL, and subjective ratings. The findings can provide theoretical support for designers to design and develop mobile websites for older adults.

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“…Although Nielsen's heuristics is a wellestablished tool and has been extensively used on different types of interfaces, previous researches [1,53,54] have found that Nielsen's heuristics is not appropriate for smartphone apps. Currently, there are various types of specific heuristic techniques available, for example, TMD heuristics [55], SMASH heuristics [56], mobile interface checklist [57], MATcH [58] and several other heuristics as mentioned by Salgado & Freire [59]. In this study, we used the SMART heuristics on a smartphone app based on the literature review.…”

Section: Naf Smartphone Appmentioning

confidence: 99%

Incorporating Heuristic Evaluation (HE) in the Evaluation of Visual Design of the Eco-Tourism Smartphone App

2021

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Heuristic Evaluation (HE) has proven to be important in the development of different computer systems but has not been incorporated in the development of eco-tourism smartphone applications. This results inusability issues that significantly affect user experience (UX) as discussed in literature. This study reports the HE in the design and development of Niranur Agro Farm (NAF) eco-tourism smartphone applications, which could improve UX. Eight experts participated in this study, utilizing the SMART mobile usability heuristic developed for mobile application and the severity rating scale to determine usability issues. The HE findings indicated that 22 usability issues were identified. One issue was rated 4 (catastrophe), four issues were rated 3 (major problem), twelve issues were rated 2 (minor problem) and five issues were rated 1 (cosmetics). Although there are issues rated as 4 and 3, the majority of the issues were considered to be minor (1 and 2 on the scale). Results indicated that it is crucial to incorporate HE into the design and development of the eco-tourism smartphone app to minimize the usability issues faced by users. It further validated that utilizing a specific heuristic for smartphone applications would ensure that all usability issues are correctly categorized and remedied.

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Heuristic Evaluation of Mobile Usability: A Mapping Study

Cited by 35 publications

References 27 publications

Compliance of Blood Donation Apps with Mobile OS Usability Guidelines

Compliance of Blood Donation Apps with Mobile OS Usability Guidelines

Role of Interface Design: A Comparison of Different Online Learning System Designs

Incorporating Heuristic Evaluation (HE) in the Evaluation of Visual Design of the Eco-Tourism Smartphone App

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