Heuristic-Driven Recommendations for Improving U.S. Voting

Abstract

<jats:p> Human factors/ergonomics (HF/E) can play a role in improving equal opportunity in U.S. voting through the redesign of inefficient voting processes that lead to low voter turnout. This article, which derives from the authors’ winning entry in the HFES 2014 “Voting Systems of Tomorrow” competition, outlines HF/E-driven recommendations for improving the American voting process. These recommendations include a “one-stop shop” for all voting-related information, personalized voter accounts, appointment systems, and several ballot design suggestions. Implementation of these recommendations, on any level, has the potential to improve the proficiency of polling places, lower all-too-common lengthy wait times, and ensure that ballots are accessible to all voters. </jats:p>