Heterogeneities and complexities in IS design

Abstract

Designing sustainable information systems in healthcare organizations is difficult. Despite large efforts, many systems do not meet their expectations during implementation. While it is widely assumed that information systems are "tools" made to improve organizational outcomes, this paper suggests that successful implementations only are obtained when technology are able to juxtapose with existing organizational structures. The aim of the paper is to contribute with insight about how mutuality between technology and organizations can be realized. Empirically, the study is based upon electronic laboratory requests in healthcare.