Helping users to use help

Dworman, Garett; Rosenbaum, Stephanie

doi:10.1145/985921.986198

Cited by 24 publications

(4 citation statements)

References 7 publications

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“…Computer-based L2 listening: (Cárdenas-Claros, 2005; Chapelle, 2003, 2005, 2009; Chun & Payne, 2004; Chun & Plass, 1996; Grgurović & Hegelheimer, 2007; Hegelheimer, 2003; Hegelheimer & Tower, 2004; Hernández, 2004; Hoven, 1999, 2003; Hsu, 1994; Jones, 2003, 2006, 2009; Liou, 2000; Lin & Chen, 2009; Pujolá, 2002; Jones & Plass, 2002; Rivens Mompean & Guichon, 2009; Sun, 2010). Interactive learning environments (ILE): Aleven, Stahl, Schworm, Fischer & Wallace, 2003; Aleven, McLaren, Roll, Koedinger, & Lester, 2004; Bartholomé, Stahl & Bromme, 2004; Clarebout & Elen, 2006; 2009; Horz, Winters & Fries, 2009; Manlove, Lazonder & De Jong, 2009.Help systems design environments: Dworman and Rosembaun, 2004; Ellison, 2007; Hughes, 2007; Kelleher & Pausch, 2005; Murray & VanLehn, 2005; Sampson, 2007.…”

Section: Empirical Studiesmentioning

confidence: 99%

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Decoding the “CoDe”: a framework for conceptualizing and designing help options in computer-based second language listening

Cárdenas-Claros¹,

Gruba²

2013

ReCALL

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This paper proposes a theoretical framework for the conceptualization and design of help options in computer-based second language (L2) listening. Based on four empirical studies, it aims at clarifying both conceptualization and design (CoDe) components. The elements of conceptualization consist of a novel four-part classification of help options: operational, regulatory, compensatory and explanatory. The design section establishes ways that make help options easy to use, encourage learner control, frame guidance and stimulate learning. Each component is contextualized, discussed and presented with limitations and suggestions for further research.

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Section: Empirical Studiesmentioning

confidence: 99%

“…Help systems design environments: Dworman and Rosembaun, 2004; Ellison, 2007; Hughes, 2007; Kelleher & Pausch, 2005; Murray & VanLehn, 2005; Sampson, 2007.…”

Section: Empirical Studiesmentioning

confidence: 99%

Decoding the “CoDe”: a framework for conceptualizing and designing help options in computer-based second language listening

Cárdenas-Claros¹,

Gruba²

2013

ReCALL

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“…Differences have also been observed between novice and experienced users' searching strategies and search success. Referring directly to general problems experienced by novice users of help systems, Dworman & Rosenbaum (2004) point out the well known finding that users often fail to use the help systems available to them, and argue that it is not the content of help systems that discourages their use, but the ways in which users notice and access the help functionalities. In their argument for the design of help systems that improve interaction with the users, in order to increase visibility and access, they identify five reasons for users' inability to use help.…”

Section: Related Literaturementioning

confidence: 99%

Types of Help‐seeking situations for novice users of digital libraries: A preliminary study

Cool

2007

Proc of Assoc for Info

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“…Typical methods for onboarding users to dashboards include textual descriptions, human narration, or programmed “guided tours”. While there is a substantial amount of previous work on dashboard recommendation and the presentation of insights [EB12, DR04], there is a lack of research into formalizing and unifying different onboarding strategies for dashboards. We argue that a process model for dashboard onboarding can be beneficial to understanding existing techniques and facilitate the design and implementation of new onboarding approaches.…”

Section: Introductionmentioning

confidence: 99%

A Process Model for Dashboard Onboarding

Dhanoa

Walchshofer

Hinterreiter

et al. 2022

Computer Graphics Forum

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Dashboards are used ubiquitously to gain and present insights into data by means of interactive visualizations. To bridge the gap between non‐expert dashboard users and potentially complex datasets and/or visualizations, a variety of onboarding strategies are employed, including videos, narration, and interactive tutorials. We propose a process model for dashboard onboarding that formalizes and unifies such diverse onboarding strategies. Our model introduces the onboarding loop alongside the dashboard usage loop. Unpacking the onboarding loop reveals how each onboarding strategy combines selected building blocks of the dashboard with an onboarding narrative. Specific means are applied to this narration sequence for onboarding, which results in onboarding artifacts that are presented to the user via an interface. We concretize these concepts by showing how our process model can be used to describe a selection of real‐world onboarding examples. Finally, we discuss how our model can serve as an actionable blueprint for developing new onboarding systems.

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Helping users to use help

Cited by 24 publications

References 7 publications

Decoding the “CoDe”: a framework for conceptualizing and designing help options in computer-based second language listening

Decoding the “CoDe”: a framework for conceptualizing and designing help options in computer-based second language listening

Types of Help‐seeking situations for novice users of digital libraries: A preliminary study

A Process Model for Dashboard Onboarding

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