“…al., 1963;Greenberg, Jewett, Gluck, Champion, Leikin, Altieri & Lipnick, 1984;Howell, 1966;Jones, 1976;Kearney, 1977;Koocher, 1980;Myers, 1983). The importance of communication between doctors and parents is demonstrated by Johnson, Rudolph and Hartmann (1979), who reported that 39% of all parents found 'unanswered medical questions' a major source of distress during the disease. Research has focused on the analysis of the complex verbal and non-verbal communication patterns between medical staff, parents and patients (Farnes, Nation, Schweers & Forman, 1980; Levenson, Pfefferbaum, Copeland & Silberberg, 1982;Pfefferbaum, 1982;.…”