Helpful and unhelpful elements of synchronous text‐based therapy: A thematic analysis

Dhesi, Meera; Sefi, Aaron; Donati, Mark; Hayes, Jacqueline; Cooper, Mick

doi:10.1002/capr.12414

Cited by 9 publications

(9 citation statements)

References 32 publications

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“…The six-step procedural framework by Braun and Clarke guides the analysis, involving becoming acquainted with the data, formulating codes, deriving interconnected themes, appraising these themes, assigning labels and documenting the resultant findings (Braun & Clarke, 2006). The progression through the analysis stages might require the researcher to move back and forth (Dhesi, 2019).…”

Section: Methodsmentioning

confidence: 99%

Human Skills in the Era of Industry 4.0 in the Indian Automotive Industry

Sonal,

Mohammad Israrul,

Ganesh

2024

Abhigyan

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The advent of Industry 4.0 in the automotive sector has transformed the work environment, emphasising a technology-driven and digitised landscape. This has led to uncertainties regarding the skills required for future jobs. A qualitative exploration was undertaken through in-depth interviews with 44 industry respondents, employing a case study design. Thematic analysis was utilised for data analysis. The research reveals an amplified demand for human skills, emphasising traits such as empathy, problem-solving, communication, collaboration, resilience, quick decision-making, critical thinking and adaptability. The study found that integrating technology has further elevated the demand for human skills, highlighting their importance in the Indian automotive industry.

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Section: Methodsmentioning

confidence: 99%

Human Skills in the Era of Industry 4.0 in the Indian Automotive Industry

Sonal,

Mohammad Israrul,

Ganesh

2024

Abhigyan

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“…Kooth plc (which will hereafter be referred to as ‘the service’) is a Web‐based therapy service that provides mental health support to young people aged 11–25 years. The service has a text‐based approach to synchronous counselling and allows the user to access support on any Internet‐connected device, providing an anonymous means of communication and agency (Dhesi et al., 2022 ). Anonymity provides a viable option for those who face cultural or societal stigma related to mental health help‐seeking or who are not comfortable disclosing their difficulties in a face‐to‐face setting.…”

Section: Methodsmentioning

confidence: 99%

Alienated and unsafe: Experiences of the first national UK COVID‐19 lockdown for vulnerable young people (aged 11–24 years) as revealed in Web‐based therapeutic sessions with mental health professionals

Salhi

Oppong

Lockwood

2022

Couns and Psychother Res

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Background The COVID‐19 pandemic and subsequent lockdowns have disproportionately affected young people, and those who are vulnerable are disadvantaged further. Here, we seek to understand the experiences of vulnerable young people accessing Web‐based therapeutic support during the pandemic and early lockdown, as revealed through the observations of mental health professionals. Methods Four focus groups with 12 professionals from a digital mental health service were conducted to understand the experiences of vulnerable young people during the pandemic lockdown. Workshops with young people with diverse experiences resulted in the co‐design of the focus group topic guide and the interpretation and validation of analysis. The experiential inductive–deductive framework of thematic analysis was used to analyse the workshop transcripts. Results Four main themes and subsequent subthemes were identified: escalation of risk ; the experience and consequence of loss ; feeling supported and empowered ; and feeling separate and isolated . Conclusions Findings reflect early data that suggest that those with existing vulnerability face an increased risk of poor outcomes through the pandemic and the restrictions of lockdown, but evidence is also provided of positive outcomes from lockdown and its function as a catalyst for change. Results reinforce the need for focused support for vulnerable young people as we emerge from lockdown, and point to supportive and protective factors of relevance to online and offline support provision.

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“…Online support may offer an accessible and appealing approach for 'digital natives' who seek information and support online as a part of their everyday experience. Anonymity, feeling less exposed in their disclosure, and a greater sense of agency are reasons attracting young people to online support [6] [7]. While there has been a growth in the availability of apps and websites offering mental health interventions, support and online communities, evidence exploring effectiveness or considering potential harms remains limited.…”

Section: Introductionmentioning

confidence: 99%

“…Anonymity has been shown to support young people to access services where they may not have felt comfortable or able to previously, helping generate a safe space for disclosure [18]. It is argued that anonymity provides the user with greater control, an important factor for young people who engage with mental health support digitally [7], [18]. Moderation of online spaces is seen as a strong mediating factor for safety online [19].…”

Section: Introductionmentioning

confidence: 99%

Pilot evaluation to assess the effectiveness of youth peer community support via the Kooth online mental wellbeing website

et al. 2022

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Background Mental health problems among young people are of growing concern globally. UK adolescent mental health services are increasingly restricted to those with the most severe needs. Many young people turn to the internet for advice and support, but little is known about the effectiveness, and potential harms, of online support. Kooth is a widely-used, anonymised and moderated online platform offering access to professional and peer support. This pilot evaluation sought to assess changes in the wellbeing and mental health of Kooth users, and changes in their use of formal services, over one month. We explored how community aspects of the site were used, and we considered the economic implications for commissioners making Kooth available to young people. Methods We surveyed young people when they first accessed Kooth and again one month later (n = 302). Respondents completed measures of mental health and wellbeing, including family relationships and pandemic-related anxiety, and reported on their use of services and, at follow-up, their perceptions of whether and how they had benefitted. We carried out qualitative interviews with ten participants, exploring perceptions of the Kooth community and its impact. Results We found improvements across nearly all measures, including reductions in psychological distress, suicidal ideation and loneliness. Subsample analyses suggested similar benefits for those who used only the community/peer parts of Kooth as for those who engaged with Kooth’s counsellors. Participants reported learning from peers’ suggestions and experiences, described as different from the advice given by professionals. Helping others gave users a sense of purpose; participants learnt self-help strategies and became more confident in social interactions. Service use and opinion data suggested Kooth experiences may help users make more appropriate and effective use of formal services. Conclusion This pilot evaluation suggests that Kooth is likely to be a cost-effective way of providing preventative support to young people with concerns about their mental health, with possible benefits across a range of domains which could be investigated in a future controlled trial.

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Helpful and unhelpful elements of synchronous text‐based therapy: A thematic analysis

Cited by 9 publications

References 32 publications

Human Skills in the Era of Industry 4.0 in the Indian Automotive Industry

Human Skills in the Era of Industry 4.0 in the Indian Automotive Industry

Alienated and unsafe: Experiences of the first national UK COVID‐19 lockdown for vulnerable young people (aged 11–24 years) as revealed in Web‐based therapeutic sessions with mental health professionals

Pilot evaluation to assess the effectiveness of youth peer community support via the Kooth online mental wellbeing website

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