Healthcare staff must properly introduce themselves to patients

Granger, Kate

doi:10.1136/bmj.f5833

Cited by 32 publications

(23 citation statements)

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“…‘Remembering to introduce oneself may help to put patients at ease, make patients feel more comfortable, improve patient satisfaction and reduce complaints.’1 …”

Section: Introductionmentioning

confidence: 99%

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How good are doctors at introducing themselves? #hellomynameis

Gillen

Sharifuddin

O'Sullivan

et al. 2018

Postgraduate Medical Journal

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According to the returned forms, 79% of doctors (n=279) introduced themselves to patients. Eleven per cent (39) of doctors did not introduce themselves, and 8.5% of patients (30) were unsure whether the doctor had introduced themselves. Five patients left their response blank.Consultants were significantly more likely (P=0.02) to introduce themselves or shake hands than non-consultant hospital doctors. Gender had no bearing (P=0.43) on introductions or handshakes regardless of grade of doctor.Three hundred and seventeen patients (89.7%) felt that an introduction had made a positive difference to their healthcare visit. Thirty patients (8.5%) felt it did not make a difference and 8 patients (2.2%) were unsure or failed to answer.This study has highlighted the importance of introductions to patients. Definite evidence of an introduction was documented in 79% of patients with 14.5% either not receiving or could not recall whether an introduction had been made on repeat visits. 6.5% stated that they did not receive an introduction.

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“…‘Remembering to introduce oneself may help to put patients at ease, make patients feel more comfortable, improve patient satisfaction and reduce complaints.’1 …”

Section: Introductionmentioning

confidence: 99%

“…‘A proper introduction is more than a common courtesy—it is fundamental to providing excellent and safe care.’1 …”

Section: Introductionmentioning

confidence: 99%

How good are doctors at introducing themselves? #hellomynameis

Gillen

Sharifuddin

O'Sullivan

et al. 2018

Postgraduate Medical Journal

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“…We were delighted to read the recent Postgraduate Medical Journal article by Gillen et al 1 describing their explorative findings in relation to Kate Granger’s #hellomynameis campaign 2. Introducing oneself by name, along with an explanation of one’s role, is key to a positive introduction by healthcare professionals to patients, but this is often omitted 2.…”

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confidence: 99%

“…Introducing oneself by name, along with an explanation of one’s role, is key to a positive introduction by healthcare professionals to patients, but this is often omitted 2. The ‘#hellomynameis…’ campaign was founded by Dr Kate Granger, following her experiences as a patient.…”

mentioning

confidence: 99%

“…The ‘#hellomynameis…’ campaign was founded by Dr Kate Granger, following her experiences as a patient. She found that healthcare professionals rarely introduced themselves to her, leading Kate to feel that this missing ‘basic step in communication’ was ‘incredibly wrong’ 2. Gillen and his colleagues in Ireland1 point out that there has been little research to examine how doctors (or other healthcare professionals) introduce themselves to patients.…”

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confidence: 99%

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